Buyer Fraud Safe T Claim CC Amazon Team Only
[Moderator note: If you were referred here from one of the other 10 duplicate posts about this issue, then please go the Discussion I linked below. Our Community Manager Danny, is assisting the seller with their issue from that earlier thread]
Recently, we reviewed our returns and discovered that we had been enrolled in Customer Service by Amazon (CSBA). We noticed that some customers were initiating returns but never returning the items to our location. Upon further investigation, we found that Amazon had been issuing refunds for these orders without our approval.
Now, we are beyond the 60-day window to file a SAFE-T claim, and we urgently need your assistance to resolve this matter. We have a significant number of affected orders. What can we do at this point to address this situation?
Buyer Fraud Safe T Claim CC Amazon Team Only
[Moderator note: If you were referred here from one of the other 10 duplicate posts about this issue, then please go the Discussion I linked below. Our Community Manager Danny, is assisting the seller with their issue from that earlier thread]
Recently, we reviewed our returns and discovered that we had been enrolled in Customer Service by Amazon (CSBA). We noticed that some customers were initiating returns but never returning the items to our location. Upon further investigation, we found that Amazon had been issuing refunds for these orders without our approval.
Now, we are beyond the 60-day window to file a SAFE-T claim, and we urgently need your assistance to resolve this matter. We have a significant number of affected orders. What can we do at this point to address this situation?
4 replies
Seller_r9aeuoNgHzEWk
@SEAmodHello everyone,
I want to sincerely apologize if my previous messages came across as excessive; that was not my intention. We’re currently facing a significant issue that we’re seeking guidance on, and I’m reaching out in the hope of finding some resolution.
We’ve encountered situations where buyers request returns, and Amazon proceeds with refunds without any confirmation of the items being returned to our warehouse. In these cases, there’s no record of shipping back, delivery confirmation, or any scan showing the customer attempted a return. It’s simply a matter of the customer requesting a return, and then they’re refunded.
Now, we’re beyond the 60-day SAFE-T claim window, and we’re truly unsure of our next steps. Any advice or support you can provide would be greatly appreciated. Thank you for your time and understanding.
SEAmod
Hello @Seller_r9aeuoNgHzEWk
I realize you are frustrated with the issue you are posting about. I know from the 11 posts you made, one right after the other, and you tagged different Community Managers in each of them.
I have closed 10 of the 11 threads, leaving only this one open. It is a violation of our Community Guidelines for a forum user to create multiple threads about the same issue. It is disruptive, and it does not allow us to focus on your issue, instead we are busy dealing with spammed duplicates.
We will appreciate your cooperation in the future. Do not spam the forums with multiple threads about the same issue.
Thank you for your understanding, Susan
Buyer Fraud Safe T Claim CC Amazon Team Only
[Moderator note: If you were referred here from one of the other 10 duplicate posts about this issue, then please go the Discussion I linked below. Our Community Manager Danny, is assisting the seller with their issue from that earlier thread]
Recently, we reviewed our returns and discovered that we had been enrolled in Customer Service by Amazon (CSBA). We noticed that some customers were initiating returns but never returning the items to our location. Upon further investigation, we found that Amazon had been issuing refunds for these orders without our approval.
Now, we are beyond the 60-day window to file a SAFE-T claim, and we urgently need your assistance to resolve this matter. We have a significant number of affected orders. What can we do at this point to address this situation?
Buyer Fraud Safe T Claim CC Amazon Team Only
[Moderator note: If you were referred here from one of the other 10 duplicate posts about this issue, then please go the Discussion I linked below. Our Community Manager Danny, is assisting the seller with their issue from that earlier thread]
Recently, we reviewed our returns and discovered that we had been enrolled in Customer Service by Amazon (CSBA). We noticed that some customers were initiating returns but never returning the items to our location. Upon further investigation, we found that Amazon had been issuing refunds for these orders without our approval.
Now, we are beyond the 60-day window to file a SAFE-T claim, and we urgently need your assistance to resolve this matter. We have a significant number of affected orders. What can we do at this point to address this situation?
Buyer Fraud Safe T Claim CC Amazon Team Only
[Moderator note: If you were referred here from one of the other 10 duplicate posts about this issue, then please go the Discussion I linked below. Our Community Manager Danny, is assisting the seller with their issue from that earlier thread]
Recently, we reviewed our returns and discovered that we had been enrolled in Customer Service by Amazon (CSBA). We noticed that some customers were initiating returns but never returning the items to our location. Upon further investigation, we found that Amazon had been issuing refunds for these orders without our approval.
Now, we are beyond the 60-day window to file a SAFE-T claim, and we urgently need your assistance to resolve this matter. We have a significant number of affected orders. What can we do at this point to address this situation?
4 replies
4 replies
Seller_r9aeuoNgHzEWk
@SEAmodHello everyone,
I want to sincerely apologize if my previous messages came across as excessive; that was not my intention. We’re currently facing a significant issue that we’re seeking guidance on, and I’m reaching out in the hope of finding some resolution.
We’ve encountered situations where buyers request returns, and Amazon proceeds with refunds without any confirmation of the items being returned to our warehouse. In these cases, there’s no record of shipping back, delivery confirmation, or any scan showing the customer attempted a return. It’s simply a matter of the customer requesting a return, and then they’re refunded.
Now, we’re beyond the 60-day SAFE-T claim window, and we’re truly unsure of our next steps. Any advice or support you can provide would be greatly appreciated. Thank you for your time and understanding.
SEAmod
Hello @Seller_r9aeuoNgHzEWk
I realize you are frustrated with the issue you are posting about. I know from the 11 posts you made, one right after the other, and you tagged different Community Managers in each of them.
I have closed 10 of the 11 threads, leaving only this one open. It is a violation of our Community Guidelines for a forum user to create multiple threads about the same issue. It is disruptive, and it does not allow us to focus on your issue, instead we are busy dealing with spammed duplicates.
We will appreciate your cooperation in the future. Do not spam the forums with multiple threads about the same issue.
Thank you for your understanding, Susan
Seller_r9aeuoNgHzEWk
@SEAmodHello everyone,
I want to sincerely apologize if my previous messages came across as excessive; that was not my intention. We’re currently facing a significant issue that we’re seeking guidance on, and I’m reaching out in the hope of finding some resolution.
We’ve encountered situations where buyers request returns, and Amazon proceeds with refunds without any confirmation of the items being returned to our warehouse. In these cases, there’s no record of shipping back, delivery confirmation, or any scan showing the customer attempted a return. It’s simply a matter of the customer requesting a return, and then they’re refunded.
Now, we’re beyond the 60-day SAFE-T claim window, and we’re truly unsure of our next steps. Any advice or support you can provide would be greatly appreciated. Thank you for your time and understanding.
Seller_r9aeuoNgHzEWk
@SEAmodHello everyone,
I want to sincerely apologize if my previous messages came across as excessive; that was not my intention. We’re currently facing a significant issue that we’re seeking guidance on, and I’m reaching out in the hope of finding some resolution.
We’ve encountered situations where buyers request returns, and Amazon proceeds with refunds without any confirmation of the items being returned to our warehouse. In these cases, there’s no record of shipping back, delivery confirmation, or any scan showing the customer attempted a return. It’s simply a matter of the customer requesting a return, and then they’re refunded.
Now, we’re beyond the 60-day SAFE-T claim window, and we’re truly unsure of our next steps. Any advice or support you can provide would be greatly appreciated. Thank you for your time and understanding.
SEAmod
Hello @Seller_r9aeuoNgHzEWk
I realize you are frustrated with the issue you are posting about. I know from the 11 posts you made, one right after the other, and you tagged different Community Managers in each of them.
I have closed 10 of the 11 threads, leaving only this one open. It is a violation of our Community Guidelines for a forum user to create multiple threads about the same issue. It is disruptive, and it does not allow us to focus on your issue, instead we are busy dealing with spammed duplicates.
We will appreciate your cooperation in the future. Do not spam the forums with multiple threads about the same issue.
Thank you for your understanding, Susan
SEAmod
Hello @Seller_r9aeuoNgHzEWk
I realize you are frustrated with the issue you are posting about. I know from the 11 posts you made, one right after the other, and you tagged different Community Managers in each of them.
I have closed 10 of the 11 threads, leaving only this one open. It is a violation of our Community Guidelines for a forum user to create multiple threads about the same issue. It is disruptive, and it does not allow us to focus on your issue, instead we are busy dealing with spammed duplicates.
We will appreciate your cooperation in the future. Do not spam the forums with multiple threads about the same issue.
Thank you for your understanding, Susan
