Hi @Seller_qDQ7dHIaoClGR, for the specific "general adjustment" charge, you can reach out to Seller Support for more information.

You may be eligible for a reimbursement via SAFE-T claim in the following cases:

• The buyer said they never received the item, but you have the proof of delivery. In this case, you may be eligible for reimbursement if you bought a "Claims Protected" shipping label through the Amazon Buy Shipping service, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date, or you provided a signature confirmation of delivery to the buyer’s address, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date.
• The buyer returned an item in a damaged or unsellable condition, and Amazon determines you were not at fault.
• The buyer returned an item that was materially different from the item you shipped to the buyer, and Amazon determines you were not at fault.
• The buyer did not return the product, even though the buyer has received a refund.
• Buyer returned item after the return window: You are eligible for reimbursement if Amazon initiated a return on behalf of a buyer for an item that is outside of the return window.
• Amazon provided the buyer a refund of item price and return shipping cost through the Automatic Refund Enforcement mechanism, and the return reason is considered the buyer’s fault as described at Return Reason codes for prepaid returns. You may be eligible for the return shipping cost reimbursement.
• You may be eligible for reimbursement for a free replacement if the buyer requested a free replacement via the Online Return Center, you shipped the replacement, and the buyer sent back an incorrect item or an item in an unsellable condition.
• The buyer requested a free replacement via the Online Return Center, you shipped the replacement, and Amazon also issued a refund to the buyer.