@Cooper_Amazon @Emet_Amazon @KJ_Amazon

Im a long time Amazon seller with excellent account health and no policy violations.

Sadly im stuck in an endless appeals/account suspension loop.

-In July 2024 my account was suddenly deactivated after a seemingly routine video verification call, and I was told to provide verification for a single ASIN in FBA. There was no mention of this ASIN during the video call at all.

The notification falsely claimed that I was using another company’s brand name, but I was not. All products are sold my own proprietary brand which is Amazon brand registered.

Here is the deactivation notice:

-Despite numerous appeals in the past 3 months showing evidence that I didn’t violate any policies or was infringe on IPs, my account remained suspended.

-Last week I received a notification to attend a video call to authenticate nearly all of my fba inventory (approx. 150 SKUS) which included the single ASIN flagged in my original account deactivation.

The notice include this message:

-I presented my case and requested documents on an Amazon video call on Oct 30th

- I received notice on Oct 31 that appeal over listed inventory was accepted

Even though my fba inventory including ASIN B0BHD2V3WW was determined to be authentic as per the Oct 31st notice, my seller account remains deactivated, and all FBA inventory is now under UNFULFILLABLE INVENTORY. This means all fba stock needs to be removed, while I want to try to reinstate my account.

Can one of the mods help me look into my case and see how I can reactivate my account?

CASE ID 16587733761

Thanks and regards