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Seller_Pet82trO9dX9Y

Amazon doesn't follow it's own rules with claims! Moderator heed help.

We send the item via claim-protected carrier via Amazon Buy Shipping Service. The buyer opened a claim under the "Didn't arrive" reason. Amazon approved it and gave us a point. We appealed and noted that by Amazon policy we should be protected, Amazon should fund the claim and don't count it against our ODR, but it didn't help.

We need a moderator's help to look into this issue. Why does Amazon not follow its own rules?

Order#: 112-6166903-3274607

493 views
14 replies
Tags:A to Z Claims
30
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Seller_OvL8C4BJWiuS9

The question is, did the order get scanned by the carrier before the ship by date?

50
user profile
Seller_1oT4ZOwrSByEE

More information is needed here, also mods are mods , they moderate a forum.

00
user profile
Joey_Amazon

Hello @Seller_Pet82trO9dX9Y,

Thank you for utilizing the forums!

Based on the information you have shared, I will connect with our internal team to review your claim. I will post on this thread any findings.

Thank you,

Joey

60
user profile
Seller_NgYwPZHt5Sc3u

TELL ME ABOUT IT !!!!!

00
user profile
Seller_MeNjiBPtSZPht

While Im not 100% sure Amazon doens't follow its rules, it does a GREAT job in working through the loopholes.

If AMAZON says buy through us and we use the given shipping company (UPS mostly), why are there all these attached BS loopholes? Nobody can make UPS scan a package and show up some way, it ridiculous.

Its in AMAZONS system, they can see someone made an order and this person bought shipping and then sent it and they can see that it arrived, Amazon already KNOWS... Are you saving enough money this way to appease shareholders by messing with 3rd party people doing WHAT YOU TOLD THEM TO DO!

This gaslighting has been going on for over 3 years now and is stupid

30
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user profile
Seller_Pet82trO9dX9Y

Amazon doesn't follow it's own rules with claims! Moderator heed help.

We send the item via claim-protected carrier via Amazon Buy Shipping Service. The buyer opened a claim under the "Didn't arrive" reason. Amazon approved it and gave us a point. We appealed and noted that by Amazon policy we should be protected, Amazon should fund the claim and don't count it against our ODR, but it didn't help.

We need a moderator's help to look into this issue. Why does Amazon not follow its own rules?

Order#: 112-6166903-3274607

493 views
14 replies
Tags:A to Z Claims
30
Reply
user profile

Amazon doesn't follow it's own rules with claims! Moderator heed help.

by Seller_Pet82trO9dX9Y

We send the item via claim-protected carrier via Amazon Buy Shipping Service. The buyer opened a claim under the "Didn't arrive" reason. Amazon approved it and gave us a point. We appealed and noted that by Amazon policy we should be protected, Amazon should fund the claim and don't count it against our ODR, but it didn't help.

We need a moderator's help to look into this issue. Why does Amazon not follow its own rules?

Order#: 112-6166903-3274607

Tags:A to Z Claims
30
493 views
14 replies
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user profile
Seller_OvL8C4BJWiuS9

The question is, did the order get scanned by the carrier before the ship by date?

50
user profile
Seller_1oT4ZOwrSByEE

More information is needed here, also mods are mods , they moderate a forum.

00
user profile
Joey_Amazon

Hello @Seller_Pet82trO9dX9Y,

Thank you for utilizing the forums!

Based on the information you have shared, I will connect with our internal team to review your claim. I will post on this thread any findings.

Thank you,

Joey

60
user profile
Seller_NgYwPZHt5Sc3u

TELL ME ABOUT IT !!!!!

00
user profile
Seller_MeNjiBPtSZPht

While Im not 100% sure Amazon doens't follow its rules, it does a GREAT job in working through the loopholes.

If AMAZON says buy through us and we use the given shipping company (UPS mostly), why are there all these attached BS loopholes? Nobody can make UPS scan a package and show up some way, it ridiculous.

Its in AMAZONS system, they can see someone made an order and this person bought shipping and then sent it and they can see that it arrived, Amazon already KNOWS... Are you saving enough money this way to appease shareholders by messing with 3rd party people doing WHAT YOU TOLD THEM TO DO!

This gaslighting has been going on for over 3 years now and is stupid

30
There are no more posts to display
user profile
Seller_OvL8C4BJWiuS9

The question is, did the order get scanned by the carrier before the ship by date?

50
user profile
Seller_OvL8C4BJWiuS9

The question is, did the order get scanned by the carrier before the ship by date?

50
Reply
user profile
Seller_1oT4ZOwrSByEE

More information is needed here, also mods are mods , they moderate a forum.

00
user profile
Seller_1oT4ZOwrSByEE

More information is needed here, also mods are mods , they moderate a forum.

00
Reply
user profile
Joey_Amazon

Hello @Seller_Pet82trO9dX9Y,

Thank you for utilizing the forums!

Based on the information you have shared, I will connect with our internal team to review your claim. I will post on this thread any findings.

Thank you,

Joey

60
user profile
Joey_Amazon

Hello @Seller_Pet82trO9dX9Y,

Thank you for utilizing the forums!

Based on the information you have shared, I will connect with our internal team to review your claim. I will post on this thread any findings.

Thank you,

Joey

60
Reply
user profile
Seller_NgYwPZHt5Sc3u

TELL ME ABOUT IT !!!!!

00
user profile
Seller_NgYwPZHt5Sc3u

TELL ME ABOUT IT !!!!!

00
Reply
user profile
Seller_MeNjiBPtSZPht

While Im not 100% sure Amazon doens't follow its rules, it does a GREAT job in working through the loopholes.

If AMAZON says buy through us and we use the given shipping company (UPS mostly), why are there all these attached BS loopholes? Nobody can make UPS scan a package and show up some way, it ridiculous.

Its in AMAZONS system, they can see someone made an order and this person bought shipping and then sent it and they can see that it arrived, Amazon already KNOWS... Are you saving enough money this way to appease shareholders by messing with 3rd party people doing WHAT YOU TOLD THEM TO DO!

This gaslighting has been going on for over 3 years now and is stupid

30
user profile
Seller_MeNjiBPtSZPht

While Im not 100% sure Amazon doens't follow its rules, it does a GREAT job in working through the loopholes.

If AMAZON says buy through us and we use the given shipping company (UPS mostly), why are there all these attached BS loopholes? Nobody can make UPS scan a package and show up some way, it ridiculous.

Its in AMAZONS system, they can see someone made an order and this person bought shipping and then sent it and they can see that it arrived, Amazon already KNOWS... Are you saving enough money this way to appease shareholders by messing with 3rd party people doing WHAT YOU TOLD THEM TO DO!

This gaslighting has been going on for over 3 years now and is stupid

30
Reply
There are no more posts to display

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