Prevent CARB non-compliant items from shipping to California
I'm a third party seller and have a number of gas-powered equipment listings that we have had on Amazon for years. As of 2024, they cannot ship to California. About half of our current listings accurately prevent buyers from shipping the item to California, but the rest don't, and I can't figure out why.
I've tried ensuring that the items are listed in the correct category, adding 'gas-powered' as the power source attribute when available, and adding CARB compliance info stating the item is non-compliant. Nothing I do seems to update the item to prevent it from shipping to California.
It's worth noting that we aren't the original creators of these items, so our suggestions to the catalog are probably not getting approved, even fixes for an obviously incorrectly selected category. But it's quite clear these listings are for gas-powered equipment.
These items can ship to any other state. How to I resolve this? If we continue to just cancel orders to CA, we'll negatively affect our performance.
Prevent CARB non-compliant items from shipping to California
I'm a third party seller and have a number of gas-powered equipment listings that we have had on Amazon for years. As of 2024, they cannot ship to California. About half of our current listings accurately prevent buyers from shipping the item to California, but the rest don't, and I can't figure out why.
I've tried ensuring that the items are listed in the correct category, adding 'gas-powered' as the power source attribute when available, and adding CARB compliance info stating the item is non-compliant. Nothing I do seems to update the item to prevent it from shipping to California.
It's worth noting that we aren't the original creators of these items, so our suggestions to the catalog are probably not getting approved, even fixes for an obviously incorrectly selected category. But it's quite clear these listings are for gas-powered equipment.
These items can ship to any other state. How to I resolve this? If we continue to just cancel orders to CA, we'll negatively affect our performance.
1 reply
Glenn_Amazon
Hi there @Seller_8quo69wwhUvYP,
I'm sorry you have had difficulties having these products being properly identified as not CARB compliant. In order to review these ASINs I will need your most recent Seller Support Case where you provided the list of ASINs that are currently having this issue. Once you provide it I will review and see what options I can offer to get these products reviewed. Thank you for your understanding.
-Glenn
Prevent CARB non-compliant items from shipping to California
I'm a third party seller and have a number of gas-powered equipment listings that we have had on Amazon for years. As of 2024, they cannot ship to California. About half of our current listings accurately prevent buyers from shipping the item to California, but the rest don't, and I can't figure out why.
I've tried ensuring that the items are listed in the correct category, adding 'gas-powered' as the power source attribute when available, and adding CARB compliance info stating the item is non-compliant. Nothing I do seems to update the item to prevent it from shipping to California.
It's worth noting that we aren't the original creators of these items, so our suggestions to the catalog are probably not getting approved, even fixes for an obviously incorrectly selected category. But it's quite clear these listings are for gas-powered equipment.
These items can ship to any other state. How to I resolve this? If we continue to just cancel orders to CA, we'll negatively affect our performance.
Prevent CARB non-compliant items from shipping to California
I'm a third party seller and have a number of gas-powered equipment listings that we have had on Amazon for years. As of 2024, they cannot ship to California. About half of our current listings accurately prevent buyers from shipping the item to California, but the rest don't, and I can't figure out why.
I've tried ensuring that the items are listed in the correct category, adding 'gas-powered' as the power source attribute when available, and adding CARB compliance info stating the item is non-compliant. Nothing I do seems to update the item to prevent it from shipping to California.
It's worth noting that we aren't the original creators of these items, so our suggestions to the catalog are probably not getting approved, even fixes for an obviously incorrectly selected category. But it's quite clear these listings are for gas-powered equipment.
These items can ship to any other state. How to I resolve this? If we continue to just cancel orders to CA, we'll negatively affect our performance.
Prevent CARB non-compliant items from shipping to California
I'm a third party seller and have a number of gas-powered equipment listings that we have had on Amazon for years. As of 2024, they cannot ship to California. About half of our current listings accurately prevent buyers from shipping the item to California, but the rest don't, and I can't figure out why.
I've tried ensuring that the items are listed in the correct category, adding 'gas-powered' as the power source attribute when available, and adding CARB compliance info stating the item is non-compliant. Nothing I do seems to update the item to prevent it from shipping to California.
It's worth noting that we aren't the original creators of these items, so our suggestions to the catalog are probably not getting approved, even fixes for an obviously incorrectly selected category. But it's quite clear these listings are for gas-powered equipment.
These items can ship to any other state. How to I resolve this? If we continue to just cancel orders to CA, we'll negatively affect our performance.
1 reply
1 reply
Glenn_Amazon
Hi there @Seller_8quo69wwhUvYP,
I'm sorry you have had difficulties having these products being properly identified as not CARB compliant. In order to review these ASINs I will need your most recent Seller Support Case where you provided the list of ASINs that are currently having this issue. Once you provide it I will review and see what options I can offer to get these products reviewed. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hi there @Seller_8quo69wwhUvYP,
I'm sorry you have had difficulties having these products being properly identified as not CARB compliant. In order to review these ASINs I will need your most recent Seller Support Case where you provided the list of ASINs that are currently having this issue. Once you provide it I will review and see what options I can offer to get these products reviewed. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hi there @Seller_8quo69wwhUvYP,
I'm sorry you have had difficulties having these products being properly identified as not CARB compliant. In order to review these ASINs I will need your most recent Seller Support Case where you provided the list of ASINs that are currently having this issue. Once you provide it I will review and see what options I can offer to get these products reviewed. Thank you for your understanding.
-Glenn
