Hello

My Amazon New Seller Account deactivated after identity verification with the following reason,

Hello Seller,

After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I have submitted all documents during interview. After identity verification my account deactivated . Amazon support team not responding properly . Any one can help me how i can activate my new seller account

The account verification notice was received on August 16. A few days later, on August 19, the account was notified that the selling privileges were removed. But I did not commit fraud, nor did I violate the policy.

I thought it was the company's relocation address, and the Amazon account address had not been changed in time. After that, I updated the address on my Amazon account and mailed it to the postcard for verification. Then the address information has been verified successfully.

Several plans of action were filed, but still failed. I have summitted product invoice, supplier license, Trademark Certificate, Internet Bill, Electricity Bill, Credit Card Statement, Business License, Legal Person ID Card, Company's Annual Audit Report but still not worked.

Could you please help @Seller_guLNtDGZuva40

Here are 1 notifications of account verification and 2 notifications of account sales rights being removed:

Hello my Amazon selling account was deactivated several months ago shortly after a video verification call, I submitted all requested documents and answered all questions and was told I was good to go. However shortly after the call I received the following performance notification:

Dear Seller, Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe that your account may have been used to engage in deceptive, fraudulent or illegal activity that harms our customers, other selling partners and our store. As a result, your account will not be reactivated.

I used the call me now button and was told to submit an appeal stating we have not been in fraudulent activity alongside linking my identity such as passport, utility bill, and bank statement which I have a few times. To these I have received the following reply:

Hello Seller,After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

Please help.