Hello! We're listing a dietary supplement and was asked to 'apply to sell'. 3/4 of the items that we listed got an approval to sell. After I received approval, I listed the item using the product title and product details that I used in the selling application. After listing, I got a message "Inactive Listing: Fix Listing Issue", I clicked it and was asked to request an approval again and this is the message [attached photo with violet highlight]. I talked to an agent and they mentioned that I can only list the item if I got an approval from Amazon and I keep on telling that I already have one. At this point, I don't know what will be the next step.

Aside from this, I also have another concern on my listing and brand registry. For background, my client have an account before and they have a brand registry but unfortunately, the account got deactivated while there is an active listing. The name of the product they have before is "Ampalaya Plus". Right now, we are asked to submit a lab test from the 3 approved service provider of Amazon. I talked to an account manager and they mentioned that this requirements are for "enabler" only and if we are a "brand", we don't need to submit one. My client is actually the brand owner and the manufacturer of the supplement. Please let me know how we can resolve this.

I saw a post from @Sandy_Amazonabout the brand approval and brand registry and realized that this probably related to this post: https://sellercentral.amazon.com/seller-forums/discussions/t/666afa65-abf1-4354-9353-9d18deda1333?postId=666afa65-abf1-4354-9353-9d18deda1333

This is the case id: 17418903561