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Read onlyHello,
I'm a relatively new seller. I purchased two different products from an authorized distributor. One brand was instantly ungated with my invoice while another is repeatedly getting declined. This is very frustrating as I'm providing the same documents needed. Authorized Distributor invoice with 10+ units, my name/address, distributor details and I have also mentioned the UPC and ASIN in my application. Please help.
CASE #: ID 16926328601
It can be several things.
Good Afternoon @Seller_0jV4ZMJW835so,
Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new case with no new information submitted may lead to auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Lastly, if you have a relationship with the brand, you can to be added to their list of approved sellers through Brand Registry. Once that has occurred you can attempt to list again and if you still have any issues reach out to support letting them know you are now in the brand's Brand Registry approved list.
Please carefully review all the feedback the team, @Seller_J46Ruz3VzvWCV and I have given you on your selling applications in order to continue moving forward in the application process. Let us know if you have any questions about any of the information provided above.
Sincerely, Cooper_Amazon