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Call me now is not working

by Seller_6QX3jV6K9D8vy

my account was deactivated due to misunderstanding I am trying to make everything clear but call is not connecting to the support team my phone doesn't ring .help me. Kindly help me .

Tags: Account Health, Deactivated, Product authenticity, Seller Support, Suspended
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Seller_OvL8C4BJWiuS9
In reply to: Seller_6QX3jV6K9D8vy's post

If your account is deactivated the call me now button was most likely disabled. What is your "misunderstanding"?

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Emet_Amazon
In reply to: Seller_6QX3jV6K9D8vy's post

Hello @Seller_6QX3jV6K9D8vy,

Thank you for posting your concerns with your account deactivation.

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Seller_6QX3jV6K9D8vy
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my account was deactivated due to misunderstanding
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Seller_6QX3jV6K9D8vy
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i listed a product for fbm in video call verification member asked me about invoice but i don't have invoices because I was working with manufacturer in china who issued me authorisation letter .due to lack of invoice member understood that I am doing something illegal or fraudulent . It is just misunderstanding

This does sound like there was a concern with your supply chain verification for the mentioned product. When it comes to products in your inventory, you are required to have a valid supply chain and sourcing materials to support an authentic supply chain and products. Additionally, a letter of authorization needs to be issued to you by the brand, this will not be accepted from a manufacturer or distributor unless requested specifically from amazon to verify invoices.

Invoices need to meet our specified requirements shown in our responsible sourcing help page. If you are required to provide a letter of authorization, you can see our requirements for them to be accepted.

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Seller_OvL8C4BJWiuS9
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You need a VALID invoice-but you haven't specified what your issue is, so I can't help.

As mentioned by @Seller_OvL8C4BJWiuS9, you will need to have valid invoices or a valid letter of authorization, but so we can ensure we're offering the best guidance I would also ask that you provide your original deactivation notice to better understand your situation or next steps.

If we require invoices and or a LOA, these are required. If these documents do not exist or do not meet our requirements, the account may not be eligible for reactivation as this is a dispute only situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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Emet_Amazon
In reply to: Seller_6QX3jV6K9D8vy's post

Hello @Seller_6QX3jV6K9D8vy,

Thank you for following up.

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Seller_6QX3jV6K9D8vy
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kindly help me I have no concern of fraud and any other activities like that I can send you a valid authorisation letter also that is issued to me before listing product from manufacturer then I listed product.
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Emet_Amazon
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If you are required to provide a letter of authorization, you can see our requirements for them to be accepted.

You mentioned you have a letter of authorization, however the concern I have is you mentioned that this was issued by the manufacturer. Unless the manufacturer is also the brand or rights owner, we cannot accept it.

I had provided our letter of authorization help page which directly mentioned one of the requirements were for the document to be on "Letter Head from the Company holding rights to the Protected Brand.".

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Emet_Amazon
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I would also ask that you provide your original deactivation notice to better understand your situation or next steps.

I would again ask that you provide your original notification so we can fully understand the situation.

Additionally, when it comes to the submission of any information, it will depend on the type of deactivation. Most situations will provide a path to submit documentation via the account health page. Other situations will require that you email them directly to provide information.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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Emet_Amazon
In reply to: Seller_6QX3jV6K9D8vy's post

Hello @Seller_6QX3jV6K9D8vy,

Thank you for following up with your notice and additional details.

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Seller_6QX3jV6K9D8vy
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thank you for replying sir this was the notification

This notice would indicate a number of different things but from the description of the issues, this would have likely occurred due to a supply chain verification.

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Seller_6QX3jV6K9D8vy
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the answer is that I didn't sell any wholesale branded product it was private label product.
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Seller_6QX3jV6K9D8vy
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Amazon deactivated my account and asked for video call verification in which they demanded invoice which I don't have.

When you attempted to sell the product, did you list it under someones brand? What ASIN did you add? If you listed a generic product under a branded ASIN this would be considered inauthentic and potentially infringing on the brand or rights owners of the brand used on the listing.

Regarding your video call, if this was not successful, the only path to reactivate the account at this time is the requested invoices and letter of authorization. I did inquire above on the ASIN and brands used on your listing to ensure your authorization letter to use them matches. If we cannot confirm compliance, the account will remain deactivated.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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Emet_Amazon
In reply to: Seller_6QX3jV6K9D8vy's post

Hello @Seller_6QX3jV6K9D8vy,

Thank you for following up with your case ID.

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Seller_6QX3jV6K9D8vy
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sir I have loa but not invoices
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Seller_6QX3jV6K9D8vy
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15471966901

I can see that on this case you provided a plan of action, so you are aware, this will not be accepted as it does not address the mentioned concerns, and we do not accept a plan of action in this situation. We will still require invoices and a letter of authorization to show proof of compliance.

Regarding the certificate of authorization you've submitted, this does not meet the previously provided letter of authorization requirements, thus it will not be accepted. At this time, if we cannot verify compliance, the account will remain deactivated.

The letter of authorization needs to be issued by the brand or rights owner of the branded products your attempting to sell. Sourcing invoices to show proof that you purchased these products will also be required. If one or more of these documents cannot be provided, the account will again remain deactivated.

Emet.

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