I have made disease claims on one of my listings and am reaching out for help in having my appeal looked at.

What happened:

My listing was flagged due to making disease claims. I was given a 2-day grace period to update the listing. I was not given specifics on what claim was being made or where it was coming from. *Performance notification below

What was done:

I removed possible claims from the listing and images and proceeded with the update.

The new content updated on the detail page, but the old images were still showing.

I made the appeal. But I was denied. Amazon replied with saying.

Amazons reply:

"We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period."

Latest update:

I deleted the listing and re-uploaded via flat file 24 hours later.

I updated my entire listing and worked with seller support to have the old images deleted.

I have made more appeals to Amazon, but I keep receiving the same message that I received after the first appeal "We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period"

I think this is a bot reply since amazon is replying within 10 minutes of my appeal with the same message.

Request:

Could someone from Amazon help me have this new appeal looked at? Any help appreciated.

CASE# 15978849821

@Michelle_Amazon

@Glenn_Amazon

@Topher_Amazon

@Danny_Amazon

This product has been identified as a supplement, consumable product, cosmetic, or topical product that makes prohibited disease claims. Products that make disease claims are prohibited from sale and listing on Amazon. For more information, please see: https://sellercentral.amazon.com/gp/help/help.html?itemID=201829010&language=en_US&ref=su_201829010_cont_200164330

For reinstatement, please remove the prohibited disease claim from the detail page and appeal the restriction. Please note that if the disease claim is on the product labeling, there may not be a path to reinstatement. For additional guidance, please see:

Why is this happening?

We took this action because this product is not permitted for sale on Amazon.com. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon's policies.

What actions do I need to take?

Go to your "Account Health" page and review the violation for any relevant actions or information required to bring product into compliance.

What happens if I fail to follow the above instructions?

Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account, and funds may be permanently held.

Have you received this notification in error?

If you believe there has been an error, submit an explanation through your "Account Health" page by clicking “Appeal” next to the impacted ASIN and following the instructions provided. Your explanation should include how the listings have not violated our Restricted Products policies.

We're here to help.

If you have questions about our restricted products policies, refer to these resources:

Restricted products help page: https://sellercentral.amazon.com/help/hub/reference/G200164330

Listing restrictions help page: https://sellercentral.amazon.com/help/hub/reference/G200832300

Restricted Products FAQ: https://sellercentral.amazon.com/help/hub/reference/GCYAVS22E6CQKV2B

We appreciate your cooperation and thank you for selling on Amazon.com

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