Hello

I recently received a "Product Authenticity Complaints" for an ASIN. Besides the fact that the ASIN is "Transparency" enabled which baffles me how Amazon is even accepting a counterfeit claim on it, and besides the fact that I source from legitimate huge multinational distributors who's invoices Amazon has accepted for years but suddenly deems unacceptable, the Account Health page is treating this complaint as a "High - Repeat Violation" even though I don't see any other similar complaints?

Does this mean Amazon is counting another claim I had more than 6 months ago that went unresolved, and therefore considering this one a "repeat" offence? It was unresolved as Amazon's bots refused my invoices within seconds of me uploading it. Either way, that was almost a year ago - why is that still counted against me?

Screenshot attached.

Thanks!