Lost Shipment BFL2 , FBA18CDG9LTR.
Hi Amazon Team,
1. I am writing this for an issue regarding our shipment to BFL2 (Shafter, CA), which was shipped on August 29, 2024 (Shipment ID: FBA18CDG9LTR).
2. A case (16487391071) has already been created to address the matter, but we have not received any updates or resolution.
3. It appears that our shipment has been lost by Amazon, and we are concerned that this issue has not been properly addressed.
4. Given the lack of response and the fact that the shipment appears to be lost, we urgently request reimbursement for the missing shipment.
Thanks
6 replies
Seller_3niOTG31LGoaL
You need to contact seller support daily and ask them for updates. We had a similar situation and we literally contacted them daily for over a month. Finally got reimbursed. BUT then they found the "missing" inventory and took back the reimbursement. I prefer that my inventory is sellable, but it's scandalous how Amazon and Seller Support treat the Sellers.
Seller_DDZ9N3ED7s4Hw
Hi Dominic,
Please Guide us for how long do we need to wait since this case is opened from October 16,2024.
Thanks
Bryce_Amazon
Hey @Seller_G7v2D5WPgnKLh,
We're aware of concerns regarding shipments to our BFL2 facility and are actively investigating. For specific shipment concerns, please provide Seller Support with carrier contact, tracking numbers, and Inbound Shipment Appointment (ISA) number.
- Bryce
Bryce_Amazon
Hey @Seller_G7v2D5WPgnKLh
Wanted to follow-up with you. I've read reports from other sellers impacted by BFL2 that their issue have been resolved - is the same true for you?
- Bryce
