Hello,

I need a help from a Senior Technical person as Amazon Support is not able to help me with my issue Since February, 2024.

I am not able to use my Seller Waller.

Amazon says: " You have registered as individual entity on Amazon Seller Wallet and passed verification, however we identify you registered wrong legal entity, you should register as business entity.

Seller wallet using Mataveri system and unfortunately, for technical reasons, it is not possible to change from individual to business on Seller Wallet accounts once seller passed verification.

Once we are able to change individual registration to a business registration on your Seller Wallet account we will contact you however, we don't have a timeline about when this going to happen."

Can somebody advise when this technical reasons will be fixed and how long will it take. Right now I am not able to reinvest my money or pay my vendors. Is there any temporary solution to this problem?

I do not want to close my Seller Wallet as I will not be able to reactivate it again. But I need money from my Seller Wallet to pay my vendors and continue running my business.

PLEASE HELP!

Hi, I am unable to withdraw money from my seller wallet

It ask me to update information, I already it and also receive email its successfull but not working, Bank account verified successful

Case id 15551462401

help @Seller_9r49apSwQQjgn

Greetings,

When I tried to register for my seller wallet, I received an email which says it requires more information.

(1) The LOA was rejected, even though I wrote it exactly the way amazon prompts. Is there any sample I may follow ?

(2) proof of address: I am able to provide a lease agreement, is that applicable under rental receipt ?

(3)what is meant by statute document ?

Thanks for the help !

Case ID : 16800284351