I cannot believe that nobody can help sellers
Amazon acts like a hegemon, making it impossible to find the person responsible for addressing specific issues. Even if you manage to find someone, they won't genuinely help sellers resolve problems; instead, they always send automated responses to make their jobs easier. We were asked to provide the invoice quantity for a certain ASIN. We sent exactly 600 products to the FBA warehouse, sold 600 products, and only purchased 600 products. However, Amazon demands that we provide an invoice for 1,720 products. This is simply ridiculous. When you contact their relevant departments for months, they never help you resolve the issue. Even though it's their problem, they won't admit their mistake and will insist that you verify yourself. Amazon, are you serious? Aren't we, as sellers, your partners working together? Is this how you treat your sellers now?Amazon prioritizes its customers and treats its employees very well, but it treats its sellers like garbage.Why aren't you supporting and helping the sellers who genuinely want to do well and follow your rules? Instead, you keep shutting down stores and constantly recruiting new ones, forcing the entire market into a negative cycle.
Our problem has been ongoing for four months, and still, no one has helped to resolve it.
Seller_qTJiCxRI8PpIZ
Basically Amazon isn't our partners. I've come to the belief that Amazon considers us their employees thus they can tell us to do whatever they want and fire/deactivate us at any time for any reason they see fit, whether that reason makes sense to us or not. We are definitely not their partners.
Stevie_Amazon
Hi there @Seller_FeO0QWgOGOXjj,
Thank you for posting within the seller forums!
Seller_FeO0QWgOGOXjj
I understand you have received a request to provide invoices for some of your listings.
Per Amazon's responsible sourcing documentation guidelines, all documents must meet the following requirements:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
In addition to these, it is important to ensure you are sourcing from a verifiable and authorized supplier. The sourcing documentation will be able to prove the full supply chain of the items, meaning that it should be easy to trace back to the original brand and manufacturer if need be; this will ultimately ensure the authenticity of those products.
All the best,
Stevie.
