I thought that I would share my A-z stats here as I have been tracking my claims for more than three years now.

This represents over 25,000 orders.

59 A-z Claims <0.25%

Reasons Filed…

54% Item Not Received
44% Item Not as Described
2% “Other”

Claims/Results

31% Item Not Received, Shipping purchased with Buy-shipping, Amazon Funded without Defending
14% Customer never returned item, case closed
14% Customer kept item, Amazon-funded refund
10% It was my mistake. I refunded.
9% Customer returned item, Amazon refunded (ie. I didn’t refund fast enough)
9% Customer returned item, I refunded.
3% I defended, customer withdrew
3% Case Closed without refund
2% Item Not Received, Shipping purchased with Buy-shipping, Amazon refunded (my funds), I appealed and got my money back
2% Customer said that they returned, no tracking, case closed
2% I didn’t defend on time (doh!)
2% Item Not Received, Shipping purchased outside Amazon, Amazon refunded with my money
2% I refunded, customer opened A-z anyway, case closed

Every single one (100%), I’d say was a fair decision. Only once did Amazon give away my money incorrectly, but they reversed it on appeal.

If you are losing your A-z claims, you probably have one of several problems…

1. You did not follow Amazon’s policy to begin with.
2. You are not representing your side (unemotionally) with short, clear, bulleted facts.
3. You don’t understand Amazon’s policy and think that Amazon decided incorrectly.

If you have an A-z and want me to review your response, send a PM. I’m glad to help.