Hello! I need immediate assistance with a serious issue impacting our brand, Bedding Aid. Our product listings (ASIN B0BRBT1DF3) have received negative reviews from customers who bought counterfeit items from other Chinese sellers. Additionally, the seller with a 1.5-star rating is still selling counterfeit versions of our brand.

These reviews are misleading and damaging our reputation, with photos clearly showing non-genuine products. Despite reporting this to Amazon Support, they've refused to remove the reviews, stating it's against their policy. This is unacceptable as it deceives customers and unfairly impacts our business.

I urge higher authorities to intervene and remove these counterfeit reviews and listings to protect both our brand and customer trust.

Case id: 15376973191

Thank you.

@Seller_guLNtDGZuva40 @Seller_l7Jtck9jxnEA0 @Seller_aEROSwwdnzGiU

https://www.amazon.com/dp/B06Y1F4XZP

Our 12mm White Blessing Bracelet - which we have a trademark on and Brand registry - now has 5 "offers" on it all $12 or less - being sold by "new Amazon stores" attached to our listing.

We have NO resellers - and have gotten NO help on how to get these off our listing.

HELP! What do we do??

We’ve been waiting over five days for action against multiple unauthorized sellers listing fake versions of our product under our brand-registered name.

We confirmed this by ordering one of their products—it is NOT our product. These counterfeit listings are not only stealing sales but also damaging our brand’s reputation by misleading customers. Additionally, they are selling at a price that is impossible without taking a loss, which further suggests fraudulent activity. These sellers are actively violating our trademark and infringing on our intellectual property rights.

Our products are branded and trademarked, yet despite having Brand Registry, we are facing delays in enforcement. Why is this taking so long?

This should to be escalated/addressed immediately. Counterfeit products violate Amazon’s policies, and continued inaction puts both our brand and customers at risk. Please take urgent action.