INACCURATE DELIVERY AND VALID TRACKING STATUS
I would like a moderator to take a look and fix our accounts on time delivery and valid tracking status.
As far as on time delivery goes, I may be flexible to understand that there might be some issue with the carriers. I checked on all of them and about 8% of the tracking activities says " delayed in transit" which we had no hands. I understand there is weather issue. However, when it comes to valid tracking, I am not willing to accept that because we purchased all the shipping label from Amazon. We do not purchase shipping label from other source to prevent a-z claim or chargeback claim. So, i would like a moderator to address the issue and fix it so that we do not get dinged on our account. Thank you
7 replies
Josh_Amazon
Hello @Seller_XUbj0HSMfbRJb,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your concern regarding your account's on-time delivery and valid tracking status metrics. To assist you better, I'll need some additional information:
- Have you contacted Seller Support about this issue yet?
- If yes, could you provide the case ID?
- Can you share some specific order IDs that were impacted by these issues?
Once you provide this information, I'll be able to look into your situation more thoroughly and provide appropriate guidance.
Kind regards,
Josh
Seller_XUbj0HSMfbRJb
Yes, we opened case, as usual the case was closed giving us a scripted answer without even looking further. Thank you for your response
