FBA Courier Damaged Items - No Reimbursement

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Seller_6qmYRgl6UNxSd

FBA Courier Damaged Items - No Reimbursement

Hi Amazon Seller Support,

I have created a case ID: 15162627401

The customer returned the item because the item was damaged during FBA courier transit. I did a removal order and have pictures in the case file of the lid of the product damaged while still in an unopened plastic wrapper. If the customer did open the item then used the item then I understand I do not qualify for a reimbursement. However, I believe this was not the case.

I have also included an image of the packaging with the tracking number.

Does this not fall in Amazon's policy for reimbursement?

Please let me know what else I can do?

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Tags:Refunds, Return shipment
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Tatiana_Amazon

Hi @Seller_6qmYRgl6UNxSd,

I do understand your frustration and it can be hard to determine whether damage has been caused by a customer or carrier. However, I have requested our escalations team take a look at your case. I will let you know once I have any updates.

Tatiana

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