Get answers from the Seller Satisfaction & Insights Team at an Ask Amazon Event on 3/19
Hello Sellers,
Welcome to our Ask Amazon Q&A with Corliss Collier, Sr Leader of the Seller Insights & Research team along with her team, focusing on your questions about Seller Satisfaction & Insights.
This topic will be open today, 3/19/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
The Seller Satisfaction & Insights team acts as an internal source of seller voice and influence, providing an avenue for Amazon business teams to gain clarity based on the feedback provided by sellers in Seller Central.
The Seller Satisfaction & Insights team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 3/20/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
249 replies
Seller_aNsixtdBpnLRG
So some social scientist or AI bot that has NO background in running an e-com except maybe what they learned from a book about it quantifies a 'poll' that few are likely to respond in a way that gets a real answer and into the silo's that data goes never to be acted upon -
Time better spent is to READ the FORUMS and take action on all the REAL issues that plague this platform.
and blowing my morning tea out my nose as I laughed so hard: " ... promote seller experience improvements by reducing seller pain points." Too freakin funny -
"This team therefore acts as an internal source of seller voice" - How about a Voice of the Seller - like you have for the 'buyer'? and when you get so many complaints on a topic you actually DO something instead of passing it into a silo for further study and nothing happens to resolve?
Seller_WsdULSSIajCRd
Just have an AI Bot crawl these forums and look for common issues. It should easily be able to screen out new seller issues from the rest and could also access internal Amazon data on seller history and performance to provide additional insight and weight to a given sellers forum contribution.
Seller_J46Ruz3VzvWCV
#1 Question/Statement from Sellers ...
"Why should we respond to these? We believe the polls are a waste of time and don't believe it makes any difference what we choose or say."
Seller_wGMKl5L4ju1kI
How apropos, what does the following poll "question" even mean? I consider myself a fairly educated individual and I have no idea how to answer it. I have even less of an idea of how it could be used to determine anything useful.
It's great that these scholarly individuals want to help sellers with pain points, but as brought up by the first response, if they haven't tried to use Amazon's systems running a seller account they aren't going to really understand our issues. That goes for anyone in any particular Amazon silo. If you've never opened amazon seller central, made a listing, sent inventory to FBA, etc etc then you really have no idea what sellers are actually complaining about.
Broad poll questions aren't the same as actual feedback about actual policies and actual workflows.
Seller_UM0mAt4SwRl3n
To improve seller satisfaction, please create Voice of the Seller board.
Seller_roNdLQpqbVoOH
[Moderator edit: Removed inappropriate content]
These polls have been presented to sellers for how many years now? I have no idea, but it's been many (I pay them no mind anymore, as I've had them hidden for quite some time).
Can you refresh us on some of the improvements that have come about because of them? That is my question.
Seller_kIukTwdhvntAp
How about , in the spirit of openness and actually sharing USEFUL information, Amazon tells us how many of the people on this team of specialists actually HAVE (or have ever had) an Amazon SELLER account.
It is painfully obvious with every poll that is posted that there is NO real world experience in place.
This goes beyond the 'blind leading the blind' scenario. It even exceeds this:
"We, the willing
Led by the unknowing
Are doing the impossible
For the ungrateful
We have done so much
For so long
With so little
We are now qualified
To do anything
With nothing"
which has been attributed to many people.
The obvious "with nothing" at the end would be actual meaningful assistance from Amazon on just about anything.
Seller_XJk5RkDQR39p0
Good, when should we expect things to get better?
Seller_Ys8Kz8TPanVFB
SO, YOU'RE GONNA SHARE THE RESULTS OF THOSE POLLS WITH US RIGHT?
Seller_MeNjiBPtSZPht
Are you kidding me?Ya make it so OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING
OTHER PEOPLE CANNOT TAKE OVER YOUR REVIEWS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING WITH FAKE IP COMPLAINTS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING BUYING ALL YOUR PRODUCT AND RETURNING IT AND GIVING NEGATIVE FEEDBACK
CLOSE YOUR LOOPHOLES THAT HAVE BEEN HERE FOR 10-20 YEARS!
yes, I am yelling!
[Moderator edit: Removed inappropriate content]
Get answers from the Seller Satisfaction & Insights Team at an Ask Amazon Event on 3/19
Hello Sellers,
Welcome to our Ask Amazon Q&A with Corliss Collier, Sr Leader of the Seller Insights & Research team along with her team, focusing on your questions about Seller Satisfaction & Insights.
This topic will be open today, 3/19/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
The Seller Satisfaction & Insights team acts as an internal source of seller voice and influence, providing an avenue for Amazon business teams to gain clarity based on the feedback provided by sellers in Seller Central.
The Seller Satisfaction & Insights team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 3/20/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Get answers from the Seller Satisfaction & Insights Team at an Ask Amazon Event on 3/19
Hello Sellers,
Welcome to our Ask Amazon Q&A with Corliss Collier, Sr Leader of the Seller Insights & Research team along with her team, focusing on your questions about Seller Satisfaction & Insights.
This topic will be open today, 3/19/2024, until 5 PM PST. We have moderators closely watching this thread throughout the day, and they may merge posts with similar questions so we can answer them all in one place.
The Seller Satisfaction & Insights team acts as an internal source of seller voice and influence, providing an avenue for Amazon business teams to gain clarity based on the feedback provided by sellers in Seller Central.
The Seller Satisfaction & Insights team is reviewing your questions and we’ll do our best to respond to them by 5 PM PST tomorrow, 3/20/2024.
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
249 replies
249 replies
Seller_aNsixtdBpnLRG
So some social scientist or AI bot that has NO background in running an e-com except maybe what they learned from a book about it quantifies a 'poll' that few are likely to respond in a way that gets a real answer and into the silo's that data goes never to be acted upon -
Time better spent is to READ the FORUMS and take action on all the REAL issues that plague this platform.
and blowing my morning tea out my nose as I laughed so hard: " ... promote seller experience improvements by reducing seller pain points." Too freakin funny -
"This team therefore acts as an internal source of seller voice" - How about a Voice of the Seller - like you have for the 'buyer'? and when you get so many complaints on a topic you actually DO something instead of passing it into a silo for further study and nothing happens to resolve?
Seller_WsdULSSIajCRd
Just have an AI Bot crawl these forums and look for common issues. It should easily be able to screen out new seller issues from the rest and could also access internal Amazon data on seller history and performance to provide additional insight and weight to a given sellers forum contribution.
Seller_J46Ruz3VzvWCV
#1 Question/Statement from Sellers ...
"Why should we respond to these? We believe the polls are a waste of time and don't believe it makes any difference what we choose or say."
Seller_wGMKl5L4ju1kI
How apropos, what does the following poll "question" even mean? I consider myself a fairly educated individual and I have no idea how to answer it. I have even less of an idea of how it could be used to determine anything useful.
It's great that these scholarly individuals want to help sellers with pain points, but as brought up by the first response, if they haven't tried to use Amazon's systems running a seller account they aren't going to really understand our issues. That goes for anyone in any particular Amazon silo. If you've never opened amazon seller central, made a listing, sent inventory to FBA, etc etc then you really have no idea what sellers are actually complaining about.
Broad poll questions aren't the same as actual feedback about actual policies and actual workflows.
Seller_UM0mAt4SwRl3n
To improve seller satisfaction, please create Voice of the Seller board.
Seller_roNdLQpqbVoOH
[Moderator edit: Removed inappropriate content]
These polls have been presented to sellers for how many years now? I have no idea, but it's been many (I pay them no mind anymore, as I've had them hidden for quite some time).
Can you refresh us on some of the improvements that have come about because of them? That is my question.
Seller_kIukTwdhvntAp
How about , in the spirit of openness and actually sharing USEFUL information, Amazon tells us how many of the people on this team of specialists actually HAVE (or have ever had) an Amazon SELLER account.
It is painfully obvious with every poll that is posted that there is NO real world experience in place.
This goes beyond the 'blind leading the blind' scenario. It even exceeds this:
"We, the willing
Led by the unknowing
Are doing the impossible
For the ungrateful
We have done so much
For so long
With so little
We are now qualified
To do anything
With nothing"
which has been attributed to many people.
The obvious "with nothing" at the end would be actual meaningful assistance from Amazon on just about anything.
Seller_XJk5RkDQR39p0
Good, when should we expect things to get better?
Seller_Ys8Kz8TPanVFB
SO, YOU'RE GONNA SHARE THE RESULTS OF THOSE POLLS WITH US RIGHT?
Seller_MeNjiBPtSZPht
Are you kidding me?Ya make it so OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING
OTHER PEOPLE CANNOT TAKE OVER YOUR REVIEWS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING WITH FAKE IP COMPLAINTS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING BUYING ALL YOUR PRODUCT AND RETURNING IT AND GIVING NEGATIVE FEEDBACK
CLOSE YOUR LOOPHOLES THAT HAVE BEEN HERE FOR 10-20 YEARS!
yes, I am yelling!
[Moderator edit: Removed inappropriate content]
Seller_aNsixtdBpnLRG
So some social scientist or AI bot that has NO background in running an e-com except maybe what they learned from a book about it quantifies a 'poll' that few are likely to respond in a way that gets a real answer and into the silo's that data goes never to be acted upon -
Time better spent is to READ the FORUMS and take action on all the REAL issues that plague this platform.
and blowing my morning tea out my nose as I laughed so hard: " ... promote seller experience improvements by reducing seller pain points." Too freakin funny -
"This team therefore acts as an internal source of seller voice" - How about a Voice of the Seller - like you have for the 'buyer'? and when you get so many complaints on a topic you actually DO something instead of passing it into a silo for further study and nothing happens to resolve?
Seller_aNsixtdBpnLRG
So some social scientist or AI bot that has NO background in running an e-com except maybe what they learned from a book about it quantifies a 'poll' that few are likely to respond in a way that gets a real answer and into the silo's that data goes never to be acted upon -
Time better spent is to READ the FORUMS and take action on all the REAL issues that plague this platform.
and blowing my morning tea out my nose as I laughed so hard: " ... promote seller experience improvements by reducing seller pain points." Too freakin funny -
"This team therefore acts as an internal source of seller voice" - How about a Voice of the Seller - like you have for the 'buyer'? and when you get so many complaints on a topic you actually DO something instead of passing it into a silo for further study and nothing happens to resolve?
Seller_WsdULSSIajCRd
Just have an AI Bot crawl these forums and look for common issues. It should easily be able to screen out new seller issues from the rest and could also access internal Amazon data on seller history and performance to provide additional insight and weight to a given sellers forum contribution.
Seller_WsdULSSIajCRd
Just have an AI Bot crawl these forums and look for common issues. It should easily be able to screen out new seller issues from the rest and could also access internal Amazon data on seller history and performance to provide additional insight and weight to a given sellers forum contribution.
Seller_J46Ruz3VzvWCV
#1 Question/Statement from Sellers ...
"Why should we respond to these? We believe the polls are a waste of time and don't believe it makes any difference what we choose or say."
Seller_J46Ruz3VzvWCV
#1 Question/Statement from Sellers ...
"Why should we respond to these? We believe the polls are a waste of time and don't believe it makes any difference what we choose or say."
Seller_wGMKl5L4ju1kI
How apropos, what does the following poll "question" even mean? I consider myself a fairly educated individual and I have no idea how to answer it. I have even less of an idea of how it could be used to determine anything useful.
It's great that these scholarly individuals want to help sellers with pain points, but as brought up by the first response, if they haven't tried to use Amazon's systems running a seller account they aren't going to really understand our issues. That goes for anyone in any particular Amazon silo. If you've never opened amazon seller central, made a listing, sent inventory to FBA, etc etc then you really have no idea what sellers are actually complaining about.
Broad poll questions aren't the same as actual feedback about actual policies and actual workflows.
Seller_wGMKl5L4ju1kI
How apropos, what does the following poll "question" even mean? I consider myself a fairly educated individual and I have no idea how to answer it. I have even less of an idea of how it could be used to determine anything useful.
It's great that these scholarly individuals want to help sellers with pain points, but as brought up by the first response, if they haven't tried to use Amazon's systems running a seller account they aren't going to really understand our issues. That goes for anyone in any particular Amazon silo. If you've never opened amazon seller central, made a listing, sent inventory to FBA, etc etc then you really have no idea what sellers are actually complaining about.
Broad poll questions aren't the same as actual feedback about actual policies and actual workflows.
Seller_UM0mAt4SwRl3n
To improve seller satisfaction, please create Voice of the Seller board.
Seller_UM0mAt4SwRl3n
To improve seller satisfaction, please create Voice of the Seller board.
Seller_roNdLQpqbVoOH
[Moderator edit: Removed inappropriate content]
These polls have been presented to sellers for how many years now? I have no idea, but it's been many (I pay them no mind anymore, as I've had them hidden for quite some time).
Can you refresh us on some of the improvements that have come about because of them? That is my question.
Seller_roNdLQpqbVoOH
[Moderator edit: Removed inappropriate content]
These polls have been presented to sellers for how many years now? I have no idea, but it's been many (I pay them no mind anymore, as I've had them hidden for quite some time).
Can you refresh us on some of the improvements that have come about because of them? That is my question.
Seller_kIukTwdhvntAp
How about , in the spirit of openness and actually sharing USEFUL information, Amazon tells us how many of the people on this team of specialists actually HAVE (or have ever had) an Amazon SELLER account.
It is painfully obvious with every poll that is posted that there is NO real world experience in place.
This goes beyond the 'blind leading the blind' scenario. It even exceeds this:
"We, the willing
Led by the unknowing
Are doing the impossible
For the ungrateful
We have done so much
For so long
With so little
We are now qualified
To do anything
With nothing"
which has been attributed to many people.
The obvious "with nothing" at the end would be actual meaningful assistance from Amazon on just about anything.
Seller_kIukTwdhvntAp
How about , in the spirit of openness and actually sharing USEFUL information, Amazon tells us how many of the people on this team of specialists actually HAVE (or have ever had) an Amazon SELLER account.
It is painfully obvious with every poll that is posted that there is NO real world experience in place.
This goes beyond the 'blind leading the blind' scenario. It even exceeds this:
"We, the willing
Led by the unknowing
Are doing the impossible
For the ungrateful
We have done so much
For so long
With so little
We are now qualified
To do anything
With nothing"
which has been attributed to many people.
The obvious "with nothing" at the end would be actual meaningful assistance from Amazon on just about anything.
Seller_XJk5RkDQR39p0
Good, when should we expect things to get better?
Seller_XJk5RkDQR39p0
Good, when should we expect things to get better?
Seller_Ys8Kz8TPanVFB
SO, YOU'RE GONNA SHARE THE RESULTS OF THOSE POLLS WITH US RIGHT?
Seller_Ys8Kz8TPanVFB
SO, YOU'RE GONNA SHARE THE RESULTS OF THOSE POLLS WITH US RIGHT?
Seller_MeNjiBPtSZPht
Are you kidding me?Ya make it so OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING
OTHER PEOPLE CANNOT TAKE OVER YOUR REVIEWS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING WITH FAKE IP COMPLAINTS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING BUYING ALL YOUR PRODUCT AND RETURNING IT AND GIVING NEGATIVE FEEDBACK
CLOSE YOUR LOOPHOLES THAT HAVE BEEN HERE FOR 10-20 YEARS!
yes, I am yelling!
[Moderator edit: Removed inappropriate content]
Seller_MeNjiBPtSZPht
Are you kidding me?Ya make it so OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING
OTHER PEOPLE CANNOT TAKE OVER YOUR REVIEWS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING WITH FAKE IP COMPLAINTS
OTHER PEOPLE CANNOT TAKE OVER YOUR LISTING BUYING ALL YOUR PRODUCT AND RETURNING IT AND GIVING NEGATIVE FEEDBACK
CLOSE YOUR LOOPHOLES THAT HAVE BEEN HERE FOR 10-20 YEARS!
yes, I am yelling!
[Moderator edit: Removed inappropriate content]
