Where’s My Money? — Navigating Deferred Transactions
Hi sellers,
We know that deferred transactions can be a point of confusion, so we want to take the time to provide you with a comprehensive overview of how they work and how you can track them.
Deferred transactions are payments that are held back for a certain period of time before they are released to you. This is typically done for two main reasons:
- Delivery date policy: For standard customer orders, we withhold the sales proceeds until a specified number of days after the order is delivered (usually 7-14 days). This is to ensure you have enough funds to cover any potential returns, claims, or chargebacks.
- Invoiced orders: For Amazon Business customers who are invoiced, the payment is deferred while awaiting their payment, which is typically within 30-45 days of the order date.
You can view your deferred transactions by going to the "Transaction View" page on your Payments dashboard. Here, you'll see the deferral reason and the expected payment release date for each deferred transaction. Once a transaction is released, it will no longer appear on the Deferred Transactions report and will instead be reflected in your regular payment reports.
We're here to help you understand this process and ensure you're getting paid in a timely manner. Let us know what questions you have on Deferred Transactions below, and don't forget to review available help page content on Understanding Deferred Transactions and Payments based on delivery date!
Best regards,
Danny
Where’s My Money? — Navigating Deferred Transactions
Hi sellers,
We know that deferred transactions can be a point of confusion, so we want to take the time to provide you with a comprehensive overview of how they work and how you can track them.
Deferred transactions are payments that are held back for a certain period of time before they are released to you. This is typically done for two main reasons:
- Delivery date policy: For standard customer orders, we withhold the sales proceeds until a specified number of days after the order is delivered (usually 7-14 days). This is to ensure you have enough funds to cover any potential returns, claims, or chargebacks.
- Invoiced orders: For Amazon Business customers who are invoiced, the payment is deferred while awaiting their payment, which is typically within 30-45 days of the order date.
You can view your deferred transactions by going to the "Transaction View" page on your Payments dashboard. Here, you'll see the deferral reason and the expected payment release date for each deferred transaction. Once a transaction is released, it will no longer appear on the Deferred Transactions report and will instead be reflected in your regular payment reports.
We're here to help you understand this process and ensure you're getting paid in a timely manner. Let us know what questions you have on Deferred Transactions below, and don't forget to review available help page content on Understanding Deferred Transactions and Payments based on delivery date!
Best regards,
Danny
44 replies
Seller_ShEjIiK61nFnr
Ive sold on Amazon for 18 years, I used to be able to get my money every 24 hours, once the item was confirmed the money was in my account. Went on vacation for 2 months a year ago, and Amazon changed my account to this very stupid deferred transactions.
This is the biggest scam I have ever seen Amazon do in my 18 years. They are holding our money for long periods of time when they know the percentages are low for issues.
You have a credit card on file you can charge if there is any issues. You can see sellers data within their account, but you still think you need to hold our money hostage for weeks or months.
This is Amazon using our money and gaining interest off our money now.
Ebay even pays you immediately if you have a long track record.
Why does Amazon feel the need to hold our money with you have a long history of not having issues.
A 2 trillion dollar company all of sudden sees the need to hold Sellers money when they have confirmed and shipped the item. I was never like this before. This is the newest biggest scam they got going.
Seller_24FzucbyGtgZS
Under your "new" accounting system even though Amazon is holding MY money if your screwed up time periods are out of align then the disbursement amount goes NEGATIVE.
Ho can this be NEGATIVE when Amazon is holding MY money. And if the disbursement date comes up and the false number Amazon puts up is NEGATIVE then Amazon charges MY credit card to zero the balance out.
Every other platform automatically disburses MY money within 48 hours or less (with some giving me my money IMMEDIATELY upon payment by the customer).
FYI - 3P seller do NOT trust Amazon's customers. You know there are too many scammers out there and Amazon is their home base of operations (we see the stories all the time in the Seller Forum). If Amazon wans to extend credit then Amazon NEEDS to assume all risk and NOT "defer" out payments by 30-45 days (or longer).
Maybe Amazon should be paying us interest for the time they hold out money?
Seller_W1tFzATWCqDHQ
Hi Danny;
Just curious, why do we get a separate payout for deferred transactions? Once the payment release date hits it does not go to our standard orders funds available balance. It would make accounting a lot easier if it was all combined.
Thanks
Seller_x6o9Gvi16YLhJ
The deferred transactions view report (reports repository) literally sucks! We can't even filter that by date range.
In addition, the Transactions View Report doesn't match the SKU Economic Fees report that has the same data as the Business Reports Dashboard.
So I think you can start fixing those things and offer a more reliable report that we can have altogether instead of having to generate 2-3 reports and cross check them to finally understand our final net profit.
TY
Seller_lCX40xAkSs1xm
Ours are typically held for 90 to 120 days (not your stated 30 to 45), not sure why.
Pretty brutal.
Seller_JvllyYPK4PuGW
I admire your cojones for even starting this conversation. For me as a seller don't mind a reasonable reserve. In fact it's preferable for the reasons you've stated. The problem is when the reserve is 1x, 2x or 3x or more of the available funds it just smells like something masquerading as helpful to sellers. And perception is everything.... the problem is AMZ treats every sale like it will be a problem. As everyone knows. this is not right. The total amount of reserve held should be tied to the historical return/chargeback/refund rate of individual seller. That's fair
Seller_phy2uq6HMLwRI
Honestly,
NOT THE BEST POLICY IMPLEMENTED FROM AMAZON.
If these are you reasons, then why don't you have sellers post a bond or have a reserve amount for the account. Like 10% of monthly average sales deposit. I see reserve amount in my account; Just set it equivalent for all sellers based on specific metric.
These deferred transactions make the budgeting and payment even more complicated and unnecessary for sellers. The old system where payments were made for orders immediately was so much better.
If it is B2B, not sure how it would work, but perhaps a larger deposit or something.
The new system definitely sucks; I am sure you have heard that from many venders.
Think about a change. Hope this helps.
Mr. Magniche
Kris
Seller_Dt3BxPa8z9AJG
Many people in the comments are calling it a scam. Has anyone else experienced the same massive scam as us?
The card we linked to our Deposit Methods hasn't changed. Initially, Amazon was transferring funds to us normally, but later, they were transferred to someone else's account. After over two months of investigation, they still haven't been able to resolve the issue of we not receiving funds.
This information was obtained from the MT103 message I requested from Amazon.
Where did my money go? Amazon, please return our money as soon as possible.
Seller_YpjEt7S6YoRTw
The reserve and the deferred amount is getting ridiculous. It use to be that when an item was shipped out a portion equal to that amount would be pushed down into the next payment amount. Now it is not even doing that. But every time there is a refund or a shipping fee it comes out of the Available for next payment fund not the reserve amount. Any fees including advertising fees should come out of the Reserve amount not the available funds amount. You say the Reserve is to cover Returns and Chargebacks.. then use that for that not the next available funds for that because at the same time we receive low inventory notifications. I now delete those because I won't be bullied to go into debt.
Seller_ShEjIiK61nFnr
Crickets !!
Where is our trusty mod thats going to pretend to send this information to someone that cares.
I would love to know a follow up for when he sends this to whatever team, and let them know that
this was a terrible decision by Amazon for their sellers. Not one seller thinks this is a good idea,
and dont hide behind the fact that we need money in our account to cover returns or claims.
Thats simply not true. For 17 years my account had access to my money every 24 hours, and
when the item was confirmed shipped, not one time was there an issue with returns or claims.
You have a credit card on file you can charge if needed.
This is Amazon holding our money for gain. They are gaining something from this.
Ebay doesnt do this, and thats why people are moving over to there, you get your money within 24 hours on ebay, thats how it should always be, we arent wholesalers.
We are retailers, there is no reason why you should be holding money for 30 plus days on items
that are delivered.
