Brand Waiver Sellers, Can you see Customer Reviews page?
On my Customer Reviews page, It says I don't have a registered brand.
I still have all the other brand benefits, SO FAR. I can view and edit my store, but am afraid to open a case as they may mistakenly remove ALL MY BENEFITS as they did 6 months ago.
Brand Waiver Sellers, Can you see Customer Reviews page?
On my Customer Reviews page, It says I don't have a registered brand.
I still have all the other brand benefits, SO FAR. I can view and edit my store, but am afraid to open a case as they may mistakenly remove ALL MY BENEFITS as they did 6 months ago.
Seller_gwzuNYC3ogYNo
Reviews are back. Yea.
17 replies
Seller_XvDG6niGg4GYG
Same here.
I have opened a case, but The seller support didn't understand what I was saying and kept explaining to me that I needed to have an active registered trademark, and text that match the brand name.
Every time I open a case about the brand, I need to explain what is Handmade’s Brand Feature Waiver, but no one knows the Brand Waiver in Amazon Brand Registry Support team.
Case ID: 17187609481
@Joey_Amazon Please help. Thank you.
Seller_gwzuNYC3ogYNo
@Joey_Amazon
So far 3 sellers are seeing this. Any info to share?
Seller_Cxu8I031rdTzN
I cannot see reviews on the customer reviews page either. All other brand benefits are intact.
Seller_gwzuNYC3ogYNo
@Seller_cuio4Q9868S17 is also having this issue.
Seller_gwzuNYC3ogYNo
I forgot about this type of promo, I had one last year, but it was bumped when they took away my brand benefits for a month.
I just tried now and was able to create one, it doesn't start for 2 days, so it may not go through completely.
It wouldn't let me create a promo when I selected "all products" I had to type in a list of ASINS before I could go further into the creation process.
Seller_gwzuNYC3ogYNo
@Joey_Amazon Any progress on getting the Brand Waiver benefit reinstated? There seems to be more and more sellers reporting this every day.
Seller_5oo3HdVyIke8i
Same here, on my phone, I get an error code page, and on desktop, It says I have to be registered brand, despite being handmade business. I opened case, but as usual customer support doesn't know how to read. They asked to provide ASIN..
Joey_Amazon
Hey @Seller_gwzuNYC3ogYNo, @Seller_XvDG6niGg4GYG, @Seller_tfJYchbIZsTUy, @Seller_Cxu8I031rdTzN & @Seller_5oo3HdVyIke8i,
Thank you for flagging this.
I have escalated this with our Handmade team. Since then I have received confirmation that the issue has been identified, and they are actively working on getting this resolved. Let's check again by EOD Thursday.
Seller_gwzuNYC3ogYNo
Reviews are back. Yea.
