Order ID: 111-0698138-9684224

First off, Amazon issued a full refund plus return shipping on 11/03/24 - almost 90 days after item was delivered to buyer. Now its almost 100 days since the item was delivered to the buyer, and the buyer returned the item to an address in Key Point, New Jersey and not to us in South Carolina. Clearly fraud involved here by the buyer. The USPS in South Carolina asked that we file a complaint on this buyer with the U.S. Postal Inspector's Office. Item Purchased: 8/7/24. Item Delivered: 8/10/24. Amazon Approved Return: 8/20/24. Buyer Shipped the Return: 10/31/24 (already over 60-days after it was received). Amazon Issued a Full Refund: 11/3/24. Package Returned to the Wrong Address: 11/12/24 ( returned to Key Point, NJ). We filed a Safe-T Claim but Amazon Denied; we appealed and was only granted $79.91 of the $102.94. We appealed again and denied again. Total BS. Typical Amazon not following their own return policy and screwing over the seller. This is a constant problem. We should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges).

We have a customer who has returned a product claiming late delivery. Customer also stated - hinge too wide. We use Amazon buy shipping for all orders. This covers late deliveries when an A-Z claim is filed. This is a return issue, not an A-Z claim. I can refund the buyer, but then I cannot file a safe-t claim. A safe-t claim will likely be denied since the order was delivered late. How can I charge the customer for a return shipping when this is clearly a buyer-faulted return? If they wanted the product, the late delivery would not even be a factor. Amazon is instructing me to charge a restocking fee which can only be used to claim product damages. Amazon is responsible for charges incurred with late deliveries when using their buy-shipping. How can you get reimbursed for it?

Hello fellow sellers and Amazon Moderators,

I recently encountered multiple USPS delivery issues. Below is one situation and would appreciate your insights.

* Fulfillment Method: FBM (ORDER ID 113-4118090-2077051)

* Shipping Method: Amazon Buy Shipping (USPS Ground Advantage) and "Claims Protected" & "OTDR Protected"

* On-Time Shipping: Yes (Shipped within the required handling time)

* Delivery Status: USPS delivery stalled since Dec. 20, 2024 and today is Jan 25 2025

* Buyer Requested Full Refund: Refunded in Full, and Money Was Deducted from My Account

* SAFE-T Claim: Not eligible

* USPS Claim Form: Received in the mail, but "Ground Advantage" is not listed in the coverage category

Questions:

Since I used Amazon Buy Shipping with Claims Protected & OTDR Protected, should I have any protection in this situation?

1. Are there any options for recovering the lost funds, or is this just an unavoidable business loss?

2. Has anyone successfully escalated a similar case with USPS for resolution or reimbursement?

3. Any best practices to handle stalled USPS deliveries and avoid similar issues in the future?

I’d appreciate any advice from sellers who have dealt with USPS delays and refund situations.

Thank you!