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My account got temporarily deactivated i just made my listing and i got one 4 star review from vine program and one negative review from an organic order and my account AHR dropped drastically,I got this email i have urgently done my identity verification but still this email came today.
Even after checking the verification status amazon says it will get back to me in 2 business days,however 2 business days has been passed today
i am in deep stress what should i do
i am doing a private label and my inventory is just about to reach
my LCL shipment is enroute to reach the destination
what should i do now?
Please help
we are also facing the same issue we have completed our verification but there is no response!
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Hello @Seller_wHQg3FoqAqDTj,
Thank you for posting your concerns with the situation.
My account got temporarily deactivated i just made my listing and i got one 4 star review from vine program and one negative review from an organic order and my account AHR dropped drastically,I got this email i have urgently done my identity verification but still this email came today.
Even after checking the verification status amazon says it will get back to me in 2 business days,however 2 business days has been passed today
i am in deep stress what should i do
As you've mentioned this is a rather stressful situation due to having already provided the necessary documents still have no response. I have shared your concerns with the appropriate teams to look further into the situation. Once I have any additional information, I will reach back out to keep you informed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Hello @Seller_wHQg3FoqAqDTj,
Thank you for your patience.
I have recently received an update on the situation from our teams. Your information have been reviewed and verified, the account should have been reinstated on 4/10/25. As the situation is resolved, I do ask that you follow up here if you are still experiencing an account deactivation. I also ask that if you follow up, please post additional examples of what you're seeing so I can continue to research and work with the appropriate teams on providing solution.
Emet.