ACCOUNT DEACTIVATION EMAIL BUT WHY?

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Participate for your chance to win $100 Amazon Gift Card HERE.Spring Forum Sweepstakes
user profile
Seller_wHQg3FoqAqDTj

ACCOUNT DEACTIVATION EMAIL BUT WHY?

Need Help!

My account got temporarily deactivated i just made my listing and i got one 4 star review from vine program and one negative review from an organic order and my account AHR dropped drastically,I got this email i have urgently done my identity verification but still this email came today.

Even after checking the verification status amazon says it will get back to me in 2 business days,however 2 business days has been passed today

i am in deep stress what should i do

i am doing a private label and my inventory is just about to reach

my LCL shipment is enroute to reach the destination

what should i do now?

Please help

imgimgimgimgimg
231 views
6 replies
Tags:Account Health, Deactivated, Seller Support, Suspended
00
Reply
6 replies
user profile
Seller_3WesX7BTttVGN

we are also facing the same issue we have completed our verification but there is no response!

00
user profile
Seller_kIukTwdhvntAp

EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.

Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.

Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.

They are well known for making a snail look fast.

40
user profile
Emet_Amazon

Hello @Seller_wHQg3FoqAqDTj,

Thank you for posting your concerns with the situation.

user profile
Seller_wHQg3FoqAqDTj

My account got temporarily deactivated i just made my listing and i got one 4 star review from vine program and one negative review from an organic order and my account AHR dropped drastically,I got this email i have urgently done my identity verification but still this email came today.

Even after checking the verification status amazon says it will get back to me in 2 business days,however 2 business days has been passed today

i am in deep stress what should i do

View post

As you've mentioned this is a rather stressful situation due to having already provided the necessary documents still have no response. I have shared your concerns with the appropriate teams to look further into the situation. Once I have any additional information, I will reach back out to keep you informed.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Emet_Amazon

Hello @Seller_wHQg3FoqAqDTj,

Thank you for your patience.

I have recently received an update on the situation from our teams. Your information have been reviewed and verified, the account should have been reinstated on 4/10/25. As the situation is resolved, I do ask that you follow up here if you are still experiencing an account deactivation. I also ask that if you follow up, please post additional examples of what you're seeing so I can continue to research and work with the appropriate teams on providing solution.

Emet.

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_zUpSQhjVYTQgF
in New Seller Community group
user profile
Seller_zthMi1FshD5NU
user profile
Seller_m7U5wyTDUstYl