GTIN exemption rejection
I have been applying for a GTIN exemption on handmade earrings. Our supporting photographs show our earrings packaged on our branded business card. We are being rejected for the following reasons and do not understand how to address these issues -
1. The submitted images do not show all sides of the product (front, back, left, right, top, and bottom views are required).....our dangling earrings look the same from front and back, they do not have a right or left side, and top and bottom views are not applicable to the wearer.
2. The images provided are not real-world photos..... Please define "real-world", because we have submitted all our photos on white as is required for all Amazon product photos.
3. The brand name is not permanently affixed to the product....There is no possible way to permanently affix our brand name to any of our jewelry products. We attach all our items on a card with our brand logo and information.
Please clarify how to comply with these policies on jewelry - thanks in advance for your help.
GTIN exemption rejection
I have been applying for a GTIN exemption on handmade earrings. Our supporting photographs show our earrings packaged on our branded business card. We are being rejected for the following reasons and do not understand how to address these issues -
1. The submitted images do not show all sides of the product (front, back, left, right, top, and bottom views are required).....our dangling earrings look the same from front and back, they do not have a right or left side, and top and bottom views are not applicable to the wearer.
2. The images provided are not real-world photos..... Please define "real-world", because we have submitted all our photos on white as is required for all Amazon product photos.
3. The brand name is not permanently affixed to the product....There is no possible way to permanently affix our brand name to any of our jewelry products. We attach all our items on a card with our brand logo and information.
Please clarify how to comply with these policies on jewelry - thanks in advance for your help.
1 reply
Joey_Amazon
Hey @Seller_ZlPRFzz7NoJOf,
Thank you for posting here at the Handmade group.
In order to best assist you please share the Case ID associated with the GTIN request. I would like to review all details and see if we can find what is causing the rejection.
Sincerely,
Joey