Wait Mods,

Packages delivered on the delivery day are still not OTDR Compliant?

A package was supposed to be delivered on the 9th of August, and it was delivered on the 9th, and the Amazon system captured it as late delivery. This OTDR is going to be hell

Are you guys kidding me?

We sell most of our products through FBA. I.e, we have very few FBM orders. Today, we received a account health warning saying:

By checking the tracking info, we found that there were two ordered shipped recently were delayed by USPS during the transportation. Since we have very few FBM orders, two delayed orders already composed of 50% of the shipped orders. However, we shipped both the orders on time, it was the USPS delayed the delivery. Does it make sense to punish seller for the problems by USPS?

FBM here. Can someone at Amazon please explain to me the logic behind the On Time Delivery Rate, and threats of deactivation from it?

We are forced to ship using the companies you specify - valid tracking rate at 100%

We ship immediately - late shipment rate at 0%

We don't have cancellation issues - pre fulfillment cancel rate at 0%

But due to factors outside our control (like weather delays, or USPS being slow), we have an 80% OTR.

What does Amazon expect us to do about this? Deliver each package ourselves with our own vehicle? Oh, wait, we can't do that even if the delivery happens to be next door. My station wagon is not an "integrated carrier".

Apologizes for the sassiness of my post. But Amazon is so ridiculous. Been selling here for over 15 years and it gets worse every year.