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Faster response times with Zendesk support suite integration with Amazon

by News_Amazon

Introducing the Zendesk Suite, a new customer support tool available now in the Seller Central Partner Network. With Zendesk’s application for Amazon, you can handle Seller Central messaging and all your other support channels on one screen.

Zendesk’s pre-built integration to Amazon displays relevant information to address and resolve customers’ questions and problems within the agent workspace. Your agents can handle up to 4x more message volume by seeing Amazon order details and product data next to each message, utilizing the information to automatically personalize responses, leveraging approved templates, and assuring all tickets get a timely and adequate response.

Click here to learn how to support your customers from a unified workspace without toggling between screens.

Tags: News and Announcements
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Seller_2Kx99x1cnvNIM
In reply to: News_Amazon's post

be good to go

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Seller_81GTNtR2pKqUz
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We have been using this integration for years and love it!

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Seller_HGNCgmG14eLKq
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They are not our Customers as Amazon has made very clear over the years. This is like a Seat belt for a car with no seats. Amazon is Responsible for Customer Service for Amazon customers. Zendesk would be great if we had customers to support.

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Seller_7rNklHYkq1IwY
In reply to: News_Amazon's post

Are they really our customers? My understanding is that they are Amazon’s customers. Can someone from Amazon please clarify this position?

And why doesn’t Amazon just build/integrate these features directly into Seller Central? Isn’t that what our fees plus fees plus more fees should be paying for, rather than outsourcing this to yet another paid 3rd party service provider?

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Seller_1UjgrsBO52hr3
In reply to: News_Amazon's post

“Faster response times” - is this really a metric that Amazon uses to gauge seller performance? Why on earth is this even being implemented when basic things like editing listing data by uploading are NON FUNCTIONAL. Holy technocratic cow bat man

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Seller_xeDdQgRH5VZwO
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Amazon is always doing a new coat of a paint on a car that clearly has a broken engine.

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Seller_ov7tPznFfbE6R
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And it costs $40/month, right?

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Seller_JSkKTxOgzk1ON
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I’m giving a try guys! Actually, may be helpful so I can consolidate the bay/smart/amazon messaging.

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Seller_sTqVIzPhieBTj
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Seller_tvUnTMOounkGW
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Faster response times with Zendesk support suite integration with Amazon

This sounds great! Does this mean that my communications with Amazon will start to be efficient.

Darn! Never mind. This is something that Amazon is aware of and still doesn’t use. Carry on.

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