My account has been deactivated, but I don't know why because the account's health is fine and there is no problem with it
Several months ago, a policy was violated that I did not know about by mistake, and then my account was disabled. However, a short time ago, I opened the account and found that all violations had been cancelled and disappeared, and the Health account returned again, but the account is still disabled and has not been reactivated. I hope that you will look into my account and reactivate the account because I did not do anything wrong.
1 reply
Atlas_Amazon
Hello @Seller_k091MjopI7m3I
Thank you for the information provided regarding what you have observed on the account. I understand you had a policy violation that caused the account impact, but that this violation has since disappeared from the dashboard. If the violation was given more than 180 days ago, then you would have seen the violation fall off of the account health page and the rating return to normal. This does not considered the original issue resolved if there was never valid information or documentation received.
From your previous thread, you mention having sourced from a supplier that was unverifiable in addition to listing without authorization. If this is what caused your original account impact, then our team will still require the documentation and details they requested initially to be provided. Without this information, we cannot guarantee a resolution will be available for your concern.
We do encourage you to continue to provide any information or updates relating to this situation to this thread for support.
Best,
Atlas
My account has been deactivated, but I don't know why because the account's health is fine and there is no problem with it
Several months ago, a policy was violated that I did not know about by mistake, and then my account was disabled. However, a short time ago, I opened the account and found that all violations had been cancelled and disappeared, and the Health account returned again, but the account is still disabled and has not been reactivated. I hope that you will look into my account and reactivate the account because I did not do anything wrong.
My account has been deactivated, but I don't know why because the account's health is fine and there is no problem with it
Several months ago, a policy was violated that I did not know about by mistake, and then my account was disabled. However, a short time ago, I opened the account and found that all violations had been cancelled and disappeared, and the Health account returned again, but the account is still disabled and has not been reactivated. I hope that you will look into my account and reactivate the account because I did not do anything wrong.
1 reply
1 reply
Atlas_Amazon
Hello @Seller_k091MjopI7m3I
Thank you for the information provided regarding what you have observed on the account. I understand you had a policy violation that caused the account impact, but that this violation has since disappeared from the dashboard. If the violation was given more than 180 days ago, then you would have seen the violation fall off of the account health page and the rating return to normal. This does not considered the original issue resolved if there was never valid information or documentation received.
From your previous thread, you mention having sourced from a supplier that was unverifiable in addition to listing without authorization. If this is what caused your original account impact, then our team will still require the documentation and details they requested initially to be provided. Without this information, we cannot guarantee a resolution will be available for your concern.
We do encourage you to continue to provide any information or updates relating to this situation to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_k091MjopI7m3I
Thank you for the information provided regarding what you have observed on the account. I understand you had a policy violation that caused the account impact, but that this violation has since disappeared from the dashboard. If the violation was given more than 180 days ago, then you would have seen the violation fall off of the account health page and the rating return to normal. This does not considered the original issue resolved if there was never valid information or documentation received.
From your previous thread, you mention having sourced from a supplier that was unverifiable in addition to listing without authorization. If this is what caused your original account impact, then our team will still require the documentation and details they requested initially to be provided. Without this information, we cannot guarantee a resolution will be available for your concern.
We do encourage you to continue to provide any information or updates relating to this situation to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_k091MjopI7m3I
Thank you for the information provided regarding what you have observed on the account. I understand you had a policy violation that caused the account impact, but that this violation has since disappeared from the dashboard. If the violation was given more than 180 days ago, then you would have seen the violation fall off of the account health page and the rating return to normal. This does not considered the original issue resolved if there was never valid information or documentation received.
From your previous thread, you mention having sourced from a supplier that was unverifiable in addition to listing without authorization. If this is what caused your original account impact, then our team will still require the documentation and details they requested initially to be provided. Without this information, we cannot guarantee a resolution will be available for your concern.
We do encourage you to continue to provide any information or updates relating to this situation to this thread for support.
Best,
Atlas
