@Maja_Amazon @Sarah_Amzn @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon

Dear Support Team

case ID:

10747758102

I am writing to bring to your attention an unauthorized review that has been left for my product on Amazon

The review in question is not legitimate, as it pertains to a purchase that was never made. I believe this review may have been submitted by a competitor seeking to harm my business. It is important to note that my product is exclusively sold on Amazon, and this review does not reflect an actual customer experience.

I kindly request that you investigate this matter and take appropriate action to remove the fraudulent review. Thank you for your attention to this issue, and for your continued support in maintaining a fair marketplace.

Best regards,

Alveria Store

Hello, everyone; I need some advice, guys, please. I want to send a request to the review via the "request a review" button, but there is a message from amazon like this:

" We don’t require you to request reviews because our systems already do that at no cost to you. It is against Amazon Policy to make repeat requests (per order) for a product review or seller feedback. By using the ‘Request a Review’ feature, you agree not to send any additional review requests via buyer-seller messaging."

Should I send the request anyway? Or would this be a violation of the rules?

Many thanks in advance.

I've a problem with the product ASIN B07CVTYLYD on case ID 10659388852

This product has the same issue every year. Somebody on Amazon catalog team has change template background.

- This product is removed due to PCRP restrictions

- We have been selling bladed products under “Kitchen Knife” category before and after being invited into the UK Bladed Knife Pilot Programme for the Kitchen Knife category.

This is not a NEW procedure for us.

- We have acknowledged that these products are a bladed product which requires the "customer_restriction_type” attribute to be populated with "uk_18_knife".

- I’ve made a call to support seller a several time. The person who opened my case can see my attribute uk_18_knife from my upload file.. but when they sent the case to another team for fixing it, I’ve a genetic answer as “Kindly note that attribute has not been updated yet, Kindly update customer_restriction_type attribute with uk_18_knife for further review. “

I think this is the problem at your end, your system didn’t pull the value that I’ve attributed.

Can someone in your office please pass this to a senior team who can actually understand and fix these issues?

Regards,

May