Amazon’s System Exploited – Buyer Kept My Product & Got a Refund
The buyer clearly exploited Amazon’s return system to get a full refund on a $1,625 item without actually returning it. This is not an accident—it shows a clear pattern of fraud.
• The order was delivered to a U.S. address and signed for.
• The buyer requested a return, and Amazon issued a U.S. return label.
• Instead of returning the item properly, The buyer himself or a friend dropped off an empty package at a UPS location in Canada. knowing this would generate a the tracking update shows that the package was dropped off. while making the package 100% unrecoverable.
• The package was dropped off at a UPS Access Point, but UPS never officially received it for transit. The tracking status currently states: 'Your package is at the UPS Access Point™ and is scheduled to be tendered to UPS.' Since UPS never officially received the package, and a UPS Ground return label is only valid within the U.S., UPS will not cover this lost package. This, along with the misuse of a UPS Ground return label intended only for domestic shipments, suggests that the buyer knowingly exploited the system.
This buyer is clearly experienced in this type of fraud—they knew exactly how to abuse the A-to-Z Guarantee to force a full refund without returning the product. Despite the obvious red flags, A-to-Z staff ignored these facts and deducted $1,625 from my account.
The buyer must take full responsibility for this fraudulent return. If not, Amazon should reimburse me, since it was Amazon’s system that issued the return label.
If such deceptive tactics are allowed, does this mean I, too, could purchase a high-value item, drop off an empty box at a UPS store in Canada, and then abuse the A-to-Z system to get a refund with a 100% success rate. If this type of fraud continues unchecked, it will encourage more scammers to abuse the system at sellers’ expense. Please take action to resolve this.
Case ID: 17425942251 is here with all the detailed order information. Who can actually help me? Why am I the one paying for the buyer’s outrageous scam and A-to-Z claim staff’s unfair ruling?
Amazon’s System Exploited – Buyer Kept My Product & Got a Refund
The buyer clearly exploited Amazon’s return system to get a full refund on a $1,625 item without actually returning it. This is not an accident—it shows a clear pattern of fraud.
• The order was delivered to a U.S. address and signed for.
• The buyer requested a return, and Amazon issued a U.S. return label.
• Instead of returning the item properly, The buyer himself or a friend dropped off an empty package at a UPS location in Canada. knowing this would generate a the tracking update shows that the package was dropped off. while making the package 100% unrecoverable.
• The package was dropped off at a UPS Access Point, but UPS never officially received it for transit. The tracking status currently states: 'Your package is at the UPS Access Point™ and is scheduled to be tendered to UPS.' Since UPS never officially received the package, and a UPS Ground return label is only valid within the U.S., UPS will not cover this lost package. This, along with the misuse of a UPS Ground return label intended only for domestic shipments, suggests that the buyer knowingly exploited the system.
This buyer is clearly experienced in this type of fraud—they knew exactly how to abuse the A-to-Z Guarantee to force a full refund without returning the product. Despite the obvious red flags, A-to-Z staff ignored these facts and deducted $1,625 from my account.
The buyer must take full responsibility for this fraudulent return. If not, Amazon should reimburse me, since it was Amazon’s system that issued the return label.
If such deceptive tactics are allowed, does this mean I, too, could purchase a high-value item, drop off an empty box at a UPS store in Canada, and then abuse the A-to-Z system to get a refund with a 100% success rate. If this type of fraud continues unchecked, it will encourage more scammers to abuse the system at sellers’ expense. Please take action to resolve this.
Case ID: 17425942251 is here with all the detailed order information. Who can actually help me? Why am I the one paying for the buyer’s outrageous scam and A-to-Z claim staff’s unfair ruling?
8 replies
Xander_Amazon
Hi Oldhead - What was the denial reason from support?
