Subscribe and Save

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Can anyone shed any light on eligibility for Subscribe and Save box? It appears as though all of the things we sell would be eligible, but we seldom get that feature offered box. At first, I thought you had to be the brand owner of a product, but looking at who usually gets the S & S box- that definitely is not the case. I am certain that these sellers are not the brand owners.

Now, I have reached out to seller help and they keep responding that you must be THE brand owner to be eligible for S & S - which I know not to be the case. I am a brand owner and should be eligible and it's extremely frustrating when I know seller help is wrong ,but they keep giving me the same response.

Please help

Thanks

Hello Amazon Support,

I'm having trouble enrolling my 2 ASINs in the Subscribe and Save program.

I get an error "Offer isn’t suitable for Subscribe & Save as it is not replenishable. The product must be replenishable at least every 6 months." from Check Subscribe & Save eligibility tool. I'm 100% believe this product is replenishable.

Open few cases (Case 15144876861) but NOT helpful reply as always, keep telling me to use that tool which I already know and that is the issue come from.

Anyone can help me?

Thank you for your time and assistance.

Right now I have 4 of 8 pending orders that are subscribe and save. Great right? I'd like to think so... unfortunetly I figure about 90% of orders that end up as cancelled, started out as a Subscribe and Save order. So I'm trying to figure this out, why does it seem like most of my order cancelations are Subscribe and Saves? And I mean it as a 1st time buyer of my product and not as an old Subscribe and Save subscription that was paused or canceled. I have a Coupon for 1st time buyers. After looking at my listings I see where the Coupon is and the box to check to use it. Near that it says "29% coupon applied at checkout. Subscribe & Save orders only. " I wonder if the customer is getting confused and thinking the Coupon is only good if you elect for the Subscribe and Save option. Which isn't the required at all. My Coupon is seperate from the Subscribe and Save. It would be in thier best interest to buy using the coupon and then repeat with a Subscribe and Save Subscription for the 10% off discount. I expect that if they are cancelling a Sub and Save order to again buy with the Coupon instead, I would think the Cancelled orders wouldn't sit in my pending orders for literaly weeks sometimes. 3 of the 4 Sub and Save orders are over a week old sitting in Pending. I don't recall a time where any pending order over a week old ended up shipping out. Thoughts? Comments?