Incorrect OTDR Defect - Order 114-1529083-1672209 - Case ID 16681905841
Order number: 114-1529083-1672209
Case ID 16681905841
Looking for help to appeal an OTDR defect - Seller support incorrectly said we do not have SSA enabled - which we do. If you look at the order page, it does say "OTDR Protected" - we are not sure why this appeal was denied. Hopefully a mod can look into this and shed some light on why or even reverse the decision if seller support was indeed incorrect.
14 replies
Seller_EkbLZUYSpmJEy
Just to make sure ...
- AHT enabled?
- SSA enabled?
- Used Amazon Buy Shipping?
- Shipped on time (first scan was on time)?
- Shipping service: Standard (on order)?
If all of the above can be answered as YES, then on the order, after purchasing the shipping label, you see the "OTDR Protected" under the shipping info for the order like this ...
If all of the above is true, then you should be "OTDR Protected" for the order.
Maybe @KJ_Amazon could provide insight from your case ...
Seller_EkbLZUYSpmJEy
From our understanding of the program with AHT, SSA and Amazon Buy Shipping all being used, the OTDR Protected is only on Standard shipping service. The last section in yellow below is Amazon documentation on this.
Frequently asked questions about on-time delivery rate (OTDR)
@KJ_Amazon @Glenn_Amazon ... this is another disconnect with shipping. We have reports of both Economy and Expedited orders having both "Claims Protected" AND "OTDR Protected" showing under the Shipping label purchase as seen in this OP's images.
Can you confirm which is correct?
- Are Economy, Standard and Expedited all covered under the OTDR Protected?
- Or is ONLY Standard shipping service covered under OTDR Protected?
Seller_EkbLZUYSpmJEy
We agree on both of those points and why we seek clarification from the mods.
KJ_Amazon
Hello @Seller_JNpMXcdRHNA4F Thank you for asking about that order and OTDR protection.
The "OTDR Protected" badge refers only to whether the shipping service selected meets the qualification for OTDR protection. It does not by itself indicate that the order is OTDR Protected.
I checked the order in question and it does not show that SSA was enabled, which is indicated by the message "Shipping Service used to calculate Delivery Promise: XXXXX."
I asked our partner team for an update as to whether Expedited Shipping is eligible for OTDR protection.
UPDATE: Our partner team confirmed that SSA was not active for that order.
Seller_EkbLZUYSpmJEy
Economy and Expedited Orders having
Claims Protected and OTDR Protected under the Shipping label purchase have been creating confusion as to whether Economy and Expedited qualify for OTDR Protected status.
Can the team clarify if only Standard orders receive OTDR Protected status or if Economy and Expedited are included?
Thanks
Incorrect OTDR Defect - Order 114-1529083-1672209 - Case ID 16681905841
Order number: 114-1529083-1672209
Case ID 16681905841
Looking for help to appeal an OTDR defect - Seller support incorrectly said we do not have SSA enabled - which we do. If you look at the order page, it does say "OTDR Protected" - we are not sure why this appeal was denied. Hopefully a mod can look into this and shed some light on why or even reverse the decision if seller support was indeed incorrect.
Incorrect OTDR Defect - Order 114-1529083-1672209 - Case ID 16681905841
Order number: 114-1529083-1672209
Case ID 16681905841
Looking for help to appeal an OTDR defect - Seller support incorrectly said we do not have SSA enabled - which we do. If you look at the order page, it does say "OTDR Protected" - we are not sure why this appeal was denied. Hopefully a mod can look into this and shed some light on why or even reverse the decision if seller support was indeed incorrect.
14 replies
14 replies
Seller_EkbLZUYSpmJEy
Just to make sure ...
- AHT enabled?
- SSA enabled?
- Used Amazon Buy Shipping?
- Shipped on time (first scan was on time)?
- Shipping service: Standard (on order)?
If all of the above can be answered as YES, then on the order, after purchasing the shipping label, you see the "OTDR Protected" under the shipping info for the order like this ...
If all of the above is true, then you should be "OTDR Protected" for the order.
Maybe @KJ_Amazon could provide insight from your case ...
Seller_EkbLZUYSpmJEy
From our understanding of the program with AHT, SSA and Amazon Buy Shipping all being used, the OTDR Protected is only on Standard shipping service. The last section in yellow below is Amazon documentation on this.
Frequently asked questions about on-time delivery rate (OTDR)
@KJ_Amazon @Glenn_Amazon ... this is another disconnect with shipping. We have reports of both Economy and Expedited orders having both "Claims Protected" AND "OTDR Protected" showing under the Shipping label purchase as seen in this OP's images.
Can you confirm which is correct?
- Are Economy, Standard and Expedited all covered under the OTDR Protected?
- Or is ONLY Standard shipping service covered under OTDR Protected?
Seller_EkbLZUYSpmJEy
We agree on both of those points and why we seek clarification from the mods.
KJ_Amazon
Hello @Seller_JNpMXcdRHNA4F Thank you for asking about that order and OTDR protection.
The "OTDR Protected" badge refers only to whether the shipping service selected meets the qualification for OTDR protection. It does not by itself indicate that the order is OTDR Protected.
I checked the order in question and it does not show that SSA was enabled, which is indicated by the message "Shipping Service used to calculate Delivery Promise: XXXXX."
I asked our partner team for an update as to whether Expedited Shipping is eligible for OTDR protection.
UPDATE: Our partner team confirmed that SSA was not active for that order.
Seller_EkbLZUYSpmJEy
Economy and Expedited Orders having
Claims Protected and OTDR Protected under the Shipping label purchase have been creating confusion as to whether Economy and Expedited qualify for OTDR Protected status.
Can the team clarify if only Standard orders receive OTDR Protected status or if Economy and Expedited are included?
Thanks
Seller_EkbLZUYSpmJEy
Just to make sure ...
- AHT enabled?
- SSA enabled?
- Used Amazon Buy Shipping?
- Shipped on time (first scan was on time)?
- Shipping service: Standard (on order)?
If all of the above can be answered as YES, then on the order, after purchasing the shipping label, you see the "OTDR Protected" under the shipping info for the order like this ...
If all of the above is true, then you should be "OTDR Protected" for the order.
Maybe @KJ_Amazon could provide insight from your case ...
Seller_EkbLZUYSpmJEy
Just to make sure ...
- AHT enabled?
- SSA enabled?
- Used Amazon Buy Shipping?
- Shipped on time (first scan was on time)?
- Shipping service: Standard (on order)?
If all of the above can be answered as YES, then on the order, after purchasing the shipping label, you see the "OTDR Protected" under the shipping info for the order like this ...
If all of the above is true, then you should be "OTDR Protected" for the order.
Maybe @KJ_Amazon could provide insight from your case ...
Seller_EkbLZUYSpmJEy
From our understanding of the program with AHT, SSA and Amazon Buy Shipping all being used, the OTDR Protected is only on Standard shipping service. The last section in yellow below is Amazon documentation on this.
Frequently asked questions about on-time delivery rate (OTDR)
@KJ_Amazon @Glenn_Amazon ... this is another disconnect with shipping. We have reports of both Economy and Expedited orders having both "Claims Protected" AND "OTDR Protected" showing under the Shipping label purchase as seen in this OP's images.
Can you confirm which is correct?
- Are Economy, Standard and Expedited all covered under the OTDR Protected?
- Or is ONLY Standard shipping service covered under OTDR Protected?
Seller_EkbLZUYSpmJEy
From our understanding of the program with AHT, SSA and Amazon Buy Shipping all being used, the OTDR Protected is only on Standard shipping service. The last section in yellow below is Amazon documentation on this.
Frequently asked questions about on-time delivery rate (OTDR)
@KJ_Amazon @Glenn_Amazon ... this is another disconnect with shipping. We have reports of both Economy and Expedited orders having both "Claims Protected" AND "OTDR Protected" showing under the Shipping label purchase as seen in this OP's images.
Can you confirm which is correct?
- Are Economy, Standard and Expedited all covered under the OTDR Protected?
- Or is ONLY Standard shipping service covered under OTDR Protected?
Seller_EkbLZUYSpmJEy
We agree on both of those points and why we seek clarification from the mods.
Seller_EkbLZUYSpmJEy
We agree on both of those points and why we seek clarification from the mods.
KJ_Amazon
Hello @Seller_JNpMXcdRHNA4F Thank you for asking about that order and OTDR protection.
The "OTDR Protected" badge refers only to whether the shipping service selected meets the qualification for OTDR protection. It does not by itself indicate that the order is OTDR Protected.
I checked the order in question and it does not show that SSA was enabled, which is indicated by the message "Shipping Service used to calculate Delivery Promise: XXXXX."
I asked our partner team for an update as to whether Expedited Shipping is eligible for OTDR protection.
UPDATE: Our partner team confirmed that SSA was not active for that order.
KJ_Amazon
Hello @Seller_JNpMXcdRHNA4F Thank you for asking about that order and OTDR protection.
The "OTDR Protected" badge refers only to whether the shipping service selected meets the qualification for OTDR protection. It does not by itself indicate that the order is OTDR Protected.
I checked the order in question and it does not show that SSA was enabled, which is indicated by the message "Shipping Service used to calculate Delivery Promise: XXXXX."
I asked our partner team for an update as to whether Expedited Shipping is eligible for OTDR protection.
UPDATE: Our partner team confirmed that SSA was not active for that order.
Seller_EkbLZUYSpmJEy
Economy and Expedited Orders having
Claims Protected and OTDR Protected under the Shipping label purchase have been creating confusion as to whether Economy and Expedited qualify for OTDR Protected status.
Can the team clarify if only Standard orders receive OTDR Protected status or if Economy and Expedited are included?
Thanks
Seller_EkbLZUYSpmJEy
Economy and Expedited Orders having
Claims Protected and OTDR Protected under the Shipping label purchase have been creating confusion as to whether Economy and Expedited qualify for OTDR Protected status.
Can the team clarify if only Standard orders receive OTDR Protected status or if Economy and Expedited are included?
Thanks
