Unable to access delivery location???
I shipped a package using Amazon buy shipping on time and I received a "where's my package" request. Upon checking tracking, this is what I found"
"We could not access the delivery location to deliver your package at 9:37 am on September 12, 2024 in BATON ROUGE, LA 70816. We will redeliver on the next delivery day. No action needed."
I have never had something like this come up in my 5 1/2 years of selling on Amazon. Is proper protocol to refund or tell customer to file A to Z. I typically ask customers to file A to Z, but this package does not appear to have been delivered nor has it been returned to me.
3 replies
Jameson_Amazon
Hi @Seller_YzSU6N6yXDrD1,
Thank you for reaching out on the Seller Forums! I'm just coming across this thread and wanted to check in, has there been any updates on this order since posting?
If you are still running into issues with this order, please send me your order ID and case IDs and I'd be happy to take a further look to determine the best path forward in this situation!
Thanks again,
Jameson
