New Handmade SKUs getting wrong 1-day ship-by date on first sale. Is this a known issue?
Hi everyone, I’m hoping someone here has run into this before, because Seller Support hasn’t been able to give me a clear answer and I’m starting to worry about my handling-time settings.
I recently added around 175 new Handmade listings in a new category for me. They’re all individual designs (no variations), FBM, and all using my same shipping template with a 5-day handling time.
Here’s the problem:
Every time one of these new designs sells for the first time, Amazon is overriding my 5-day handling time and assigning a 1-day ship-by date on the order. The handling time on the listing itself still shows 5 days, and the template is definitely correct. But the actual order shows a “Ship by: Tomorrow” type of deadline that doesn’t match anything I’ve set.
This has happened on every first sale for each design so far. I haven’t had a second sale of any of them yet, so I don’t know if this is a “first-sale only” glitch or something broader.
A few things I’ve already checked:
Not Production Time (I don’t even have that field — only Handling Time).
My shipping template is correct and active.
No automation or overrides are turned on.
I don’t have any setting that lets Amazon calculate handling times for me.
The template name is greyed out but correct (“US template”).
The issue only appears when a SKU sells for the first time. (I haven’t had a second sale of any of them yet)
I did open a case with Support, but they told me they can’t escalate this, and the replies I’ve gotten so far haven’t addressed the issue. So I’m hoping someone with more experience or maybe a moderator who’s seen backend behavior like this before might be able to point me in the right direction.
Before I panic about future shipments or my LSR, I’m really hoping this is something known in Handmade or related to first-time sales in a new category. If anyone has seen this happen or knows what triggers it, I’d be so grateful for any insight.
Thank you so much!
Jennette
New Handmade SKUs getting wrong 1-day ship-by date on first sale. Is this a known issue?
Hi everyone, I’m hoping someone here has run into this before, because Seller Support hasn’t been able to give me a clear answer and I’m starting to worry about my handling-time settings.
I recently added around 175 new Handmade listings in a new category for me. They’re all individual designs (no variations), FBM, and all using my same shipping template with a 5-day handling time.
Here’s the problem:
Every time one of these new designs sells for the first time, Amazon is overriding my 5-day handling time and assigning a 1-day ship-by date on the order. The handling time on the listing itself still shows 5 days, and the template is definitely correct. But the actual order shows a “Ship by: Tomorrow” type of deadline that doesn’t match anything I’ve set.
This has happened on every first sale for each design so far. I haven’t had a second sale of any of them yet, so I don’t know if this is a “first-sale only” glitch or something broader.
A few things I’ve already checked:
Not Production Time (I don’t even have that field — only Handling Time).
My shipping template is correct and active.
No automation or overrides are turned on.
I don’t have any setting that lets Amazon calculate handling times for me.
The template name is greyed out but correct (“US template”).
The issue only appears when a SKU sells for the first time. (I haven’t had a second sale of any of them yet)
I did open a case with Support, but they told me they can’t escalate this, and the replies I’ve gotten so far haven’t addressed the issue. So I’m hoping someone with more experience or maybe a moderator who’s seen backend behavior like this before might be able to point me in the right direction.
Before I panic about future shipments or my LSR, I’m really hoping this is something known in Handmade or related to first-time sales in a new category. If anyone has seen this happen or knows what triggers it, I’d be so grateful for any insight.
Thank you so much!
Jennette
1 reply
Seller_hfmMmH8f6bDeQ
Handmade items are exempt from AHT. (Automatic handling time.)
Back in 2024, I believe Amazon came up with a stupid rule of if you send out your items too fast, they would force Automatic handling times on the seller. Although I usually sent my items out the next day, I have always had a 4 day handling time, in case I could not send my packages due to being ill, out of town or other circumstances. Consequently they forced the issue and grayed out the opt out button for AHT. So now I delight my customers by delaying to the last possible mail by dates as your AHT is calculated on the average time you mail out your items for the past month. I sell both handmade items and vintage and out of print sewing patterns. Check in your shipping settings to see if you have this button grayed out.
I have opened several cases over the last 6 months regarding this issue on my handmade items for not honoring my 4 day handling time. I went back and forth with seller support. Twice I had to upload an excel spread sheet that I had to list every ASIN #s, SKU# and their handling times. Hopefully they have fixed my issue because in the last couple of weeks my handling time has been honored on my handmade items. You may have to do the same for all of your handmade items.
When you opened a case did you use the Amazon Handmade seller support? It is on a drop down menu that you click on. It may take several cases before your issue is resolved.
Now it seems another glitch is happening to me. If I wait until the day before the last day to mail to print my label through Amazon mailing labels, the only option to purchase in USPS priority mail, UPS or Fedex. USPS ground is not available. I then have to buy my USPS ground on PirateShip.
