Never elgible to file a SAFE-T claim... is this standard for anyone else? Amazon?
What's crazy is every time, (which isn't often), we have attempted to file a SAFE-T claim on a FBM order that the customer either returned a used item or returned the item is in unsellable condition. I, for the record, have never been able to file a SAFE-T claim (3rd year selling). Is this the standard that other sellers are experiencing? I'm not sure why this is in place, when it's impossible to file accordingly.
So frustrating, but I guess it's part of our yearly shrinkage.
Any advice? Any suggestions?
Thank you in advance
1 reply
Roberto_Amazon
Hello! @Seller_GYvRLyMhDWbLz
Thank you for using the Forums. I am sorry that dealing with this has become frustrating, I have looked into a recent case ending in 5861 you created, and I wanted to share my findings based on the order example you provided.
Your account currently has "Returnless resolutions" settings. Based on the settings you have in place, customers will be refunded without requiring a return, you can identify these orders by going to your Manage returns dashboard and confirm the "Resolution:ReturnlessRefund".
Amazon initiated refunds will be identified as "Resolution: AutomatedRefund or Resolution: RefundAtFirsScan". Only Amazon initiated refunds are eligible for SAFE-T claims as defined by our Policy:
Reimbursement policy for prepaid return labels in the seller-fulfilled network
If you wish to change the returnless settings, please follow the instructions in the help page: Returnless resolutions, if more orders are affected, and is not related to the findings above, please ask our Seller Support team to investigate.
Regards,
Roberto
Never elgible to file a SAFE-T claim... is this standard for anyone else? Amazon?
What's crazy is every time, (which isn't often), we have attempted to file a SAFE-T claim on a FBM order that the customer either returned a used item or returned the item is in unsellable condition. I, for the record, have never been able to file a SAFE-T claim (3rd year selling). Is this the standard that other sellers are experiencing? I'm not sure why this is in place, when it's impossible to file accordingly.
So frustrating, but I guess it's part of our yearly shrinkage.
Any advice? Any suggestions?
Thank you in advance
Never elgible to file a SAFE-T claim... is this standard for anyone else? Amazon?
What's crazy is every time, (which isn't often), we have attempted to file a SAFE-T claim on a FBM order that the customer either returned a used item or returned the item is in unsellable condition. I, for the record, have never been able to file a SAFE-T claim (3rd year selling). Is this the standard that other sellers are experiencing? I'm not sure why this is in place, when it's impossible to file accordingly.
So frustrating, but I guess it's part of our yearly shrinkage.
Any advice? Any suggestions?
Thank you in advance
1 reply
1 reply
Roberto_Amazon
Hello! @Seller_GYvRLyMhDWbLz
Thank you for using the Forums. I am sorry that dealing with this has become frustrating, I have looked into a recent case ending in 5861 you created, and I wanted to share my findings based on the order example you provided.
Your account currently has "Returnless resolutions" settings. Based on the settings you have in place, customers will be refunded without requiring a return, you can identify these orders by going to your Manage returns dashboard and confirm the "Resolution:ReturnlessRefund".
Amazon initiated refunds will be identified as "Resolution: AutomatedRefund or Resolution: RefundAtFirsScan". Only Amazon initiated refunds are eligible for SAFE-T claims as defined by our Policy:
Reimbursement policy for prepaid return labels in the seller-fulfilled network
If you wish to change the returnless settings, please follow the instructions in the help page: Returnless resolutions, if more orders are affected, and is not related to the findings above, please ask our Seller Support team to investigate.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_GYvRLyMhDWbLz
Thank you for using the Forums. I am sorry that dealing with this has become frustrating, I have looked into a recent case ending in 5861 you created, and I wanted to share my findings based on the order example you provided.
Your account currently has "Returnless resolutions" settings. Based on the settings you have in place, customers will be refunded without requiring a return, you can identify these orders by going to your Manage returns dashboard and confirm the "Resolution:ReturnlessRefund".
Amazon initiated refunds will be identified as "Resolution: AutomatedRefund or Resolution: RefundAtFirsScan". Only Amazon initiated refunds are eligible for SAFE-T claims as defined by our Policy:
Reimbursement policy for prepaid return labels in the seller-fulfilled network
If you wish to change the returnless settings, please follow the instructions in the help page: Returnless resolutions, if more orders are affected, and is not related to the findings above, please ask our Seller Support team to investigate.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_GYvRLyMhDWbLz
Thank you for using the Forums. I am sorry that dealing with this has become frustrating, I have looked into a recent case ending in 5861 you created, and I wanted to share my findings based on the order example you provided.
Your account currently has "Returnless resolutions" settings. Based on the settings you have in place, customers will be refunded without requiring a return, you can identify these orders by going to your Manage returns dashboard and confirm the "Resolution:ReturnlessRefund".
Amazon initiated refunds will be identified as "Resolution: AutomatedRefund or Resolution: RefundAtFirsScan". Only Amazon initiated refunds are eligible for SAFE-T claims as defined by our Policy:
Reimbursement policy for prepaid return labels in the seller-fulfilled network
If you wish to change the returnless settings, please follow the instructions in the help page: Returnless resolutions, if more orders are affected, and is not related to the findings above, please ask our Seller Support team to investigate.
Regards,
Roberto
