Hello @Seller_SQpbavKSpXuBO

Seller_SQpbavKSpXuBO

Your account is at risk of deactivation,your On-Time Delivery is Rate 0%;the target is 90%

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Thank you for the information provided regarding the warning that you are seeing regarding your metrics. I understand that this has caused concern as it indicates the account is at risk of potential disruptions. I would like to get some clarification to better understand the current situation.

Was this just a banner that you saw on the account health page or did you receive an official request for information to be provided? Does the banner include a button for you to provide information through?

If our team is not requesting any additional information, then the banner is there to bring the metric to your attention. The metric will be below the target which can lead to potential disruptions if it does not return to normal.

If they are not requesting more information, we would recommend monitoring the metric for any changes or until it returns to the target. If you have any other questions, please continue to utilize this thread for support.

Best,

Atlas