The increasingly poor Amazon warehouse receiving experience
1.Previously, compensation for lost goods would be based on the sales price minus expenses. Now, Amazon often has to pay as much as they want, but the purchasing cost is far from reaching.
2Just now, Amazon randomly assigned an FBA1234567 inventory number and sent me a shipment defects email.
3.Regarding the defects in the goods, the seller can only acknowledge them and submit a dispute because the goods are no longer with the seller, which is very inconvenient. Suggestion: Amazon should provide evidence of defects, such as photos, in the email accompanying the shipment.
The increasingly poor Amazon warehouse receiving experience
1.Previously, compensation for lost goods would be based on the sales price minus expenses. Now, Amazon often has to pay as much as they want, but the purchasing cost is far from reaching.
2Just now, Amazon randomly assigned an FBA1234567 inventory number and sent me a shipment defects email.
3.Regarding the defects in the goods, the seller can only acknowledge them and submit a dispute because the goods are no longer with the seller, which is very inconvenient. Suggestion: Amazon should provide evidence of defects, such as photos, in the email accompanying the shipment.
2 replies
Seller_iobipI6xASRkh
Most of those defect alerts are well after the fact and actually are complete nonsense. Make sure you are checking each shipment for missing inventory, most do not get defect alerts.
Nothing is going to come with proof, everything is automated and as inventory moves in and out through warehouses, it can be removed or added to the shipment and sometimes trigger this alert though you didn't ship anything off. Their inventory system is very chaotic. There is even a virtual inventory which can add non-existent inventory, and I have a shipment recently that 6 months later they removed 8 when only 4 were shipped.
My best suggestion is to track your shipments and inventory, dispute everything that is off with invoices and the inventory ledger, and do the same with the shipment defect.
Seller_xo4Akj7FBBnfC
The last time we checked, Amazon warehouse performance was so poor that we had to initiate missing-inbound research on 14% of our FBA shipments.
It’s not unusual for items to show as fully checked in, only to disappear weeks later. Because of this, we maintain a report that tracks every shipment through receipt and FBA check-in, and continues flagging losses and damage indefinitely.
We use a rolling Excel spreadsheet that compares our shipment records against the Inventory Ledger Detail report to highlight those missing units.
Our latest headache (Case ID 19334474351): we launched a new product, PBI3 checked in the shipment complete, buyers placed orders, and then the entire shipment was lost in transit to FWA4.
I can't wait to see the one-star buyer feedback we'll get on that; Amazon will likely strike through the nasty comments since the item is FBA, but they'll still be visible to buyers.
It's even more frustrating that, in keeping with the Amazon Meat-Grinder Rule, will can expect to be reimbursed only a fraction of our manufacturing cost.
