Letter of Authorization, Suspected Intellectual Property Violations, Where to upload LOA in advance
Hi, we have a question about where to upload a Letter of Authorization in advance to avoid triggering Suspected Intellectual Property Violations.
Our circumstance:
We have authorization letters from the brands. However, one of our ASINs triggered a Suspected Intellectual Property Violation last month due to a specific word in the title. We opened a case and submitted the LOA. But after a few days, the ASIN was automatically deleted because it exceeded the due date for the violation. We were then told that we could do nothing but relist it and repeat the whole process again.
Our concern:
Now we have relisted it with a new ASIN, but we are still worried that it will be an endless loop if the ASIN gets deleted again automatically before the LOA review process is complete.
Our questions:
1. Where can we submit the LOA in advance to avoid the trigger of Suspected Intellectual Property Violations due to certain words or keywords?
2. Once it is triggered again, what can we do to keep our ASINs in our inventory and avoid auto-deletion from Amazon after the due date, allowing time for the review process?
Thanks.
2 replies
Seller_CW0P5hgbsiqWX
Letters of Authorizations, the trick request by Amazon.
Did you notice that Amazon always asks for a manufacturer’s invoice first, then asks for/or a letter of authorization? Amazon knows how businesses are operated.
If you have a commercial retailers account with a manufacturer, your invoice as described above will suffice. You will not need a Letter of Authorization because the invoice says it all. If you really need one, your manufacturer Rep handling your account could get one for you.
If you do not actually have a commercial account with the manufacturer, Amazon knows companies will not give any letter of authorization to individuals without a commercial account.
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Amazon knows what an invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
Emet_Amazon
Hello @Seller_P538BsC2FAHsq,
Thank you for posting your concern with a suspected intellectual property violation.
Typically, you cannot proactively provide a letter of authorization, if a violation occurs and you provide a valid letter of authorization allowing the use of both intellectual properties than the ASIN can be reinstated.
As confirmation, are your letters of authorization issued to you by the brand or rights owner, or your supplier, and meet our requirements? If they are issued by the supplier they may not be accepted unless they are also the rights owner. When you used this other intellectual property or phrasing in the title, was it for a compatible product?
This would be the appropriate path to have the listing and authorization reviewed to confirm compliance, have you heard back from this team, or can you provide your related case ID?
This is not advised, as it can cause repeat violations which can result in the accounts deactivation, more so if the original violation was never properly disputed. As noted above if the original issue was not already resolved with your provided LOA, I would suggest providing that case so we can look further into your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
