Amazon wants me to ship an order which never appeared in the orders list?
Just received an email from Amazon stating i had to confirm an order that never appeared in the orders list for some reason and now it is late.
Buyer places an order on Thursday, Nov 14, I ship every day except weekends, so i ship Friday 15, Monday 18, Tuesday 19, and today Wednesday November 19 they sent this message:
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This notification is a reminder to confirm the shipment of the order below. If you have not yet shipped this order, please do so now.
You can confirm shipment of orders individually using the Manage Orders tool in your seller account. You can also confirm multiple orders at the same time using a Shipment Confirmation feed.
To learn more about confirming shipments, please search Seller Help using the keywords "How to Confirm a Shipment."
ORDER DETAILS (shipment not confirmed as of: 11/19/2024)
--------------------------
Needless to say, I have shipped for three days, confirming each time no orders are pending for each period, and that order never showed up. You put the orders list in ascending order, 100 orders to a page, and check delivery dates each time. Several times over while you are printing, this order didn't exist, at least visually.
Is this an isolated incident, or more sellers are having this problem?
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
10 replies
Seller_LImVvUWeyiCfQ
You have the order number? Have you searched on that number?
Seller_z3XfkorVSmnEY
Did the email have an order number? If so, search by that -- and make sure you're looking at the past 30 days. It should come up. if it doesn't create a case with Amazon and ask about it -- because it may be suspicious activity.
Seller_XJk5RkDQR39p0
Yes, there was an order number and we shipped it of course.
But there is no explanation for why this order was not on the orders page. if the order was placed on the 14 and I was instructed to ship it on the 19, then it was a pending order, and, the only order which was 4 days old disappeared on the 18 and didn't appear as a regular order. it just became invisible, that is a problem.
Seller_SJRMV3s4mNrFA
Are you sure the email is from actual Amazon?
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
Seller_9Hr9qbRYDMSts
I can't say that this is what has happened in your case, but I had this happen once before. For the life of me I couldn't find the orders that I was getting emails about. Turned out somehow my filter got changed, so the order screen was filtering them out. I was a bit new to the site back then and that had never occurred to me. It's worth checking the filters just to be safe.
Amazon wants me to ship an order which never appeared in the orders list?
Just received an email from Amazon stating i had to confirm an order that never appeared in the orders list for some reason and now it is late.
Buyer places an order on Thursday, Nov 14, I ship every day except weekends, so i ship Friday 15, Monday 18, Tuesday 19, and today Wednesday November 19 they sent this message:
----------------------------
This notification is a reminder to confirm the shipment of the order below. If you have not yet shipped this order, please do so now.
You can confirm shipment of orders individually using the Manage Orders tool in your seller account. You can also confirm multiple orders at the same time using a Shipment Confirmation feed.
To learn more about confirming shipments, please search Seller Help using the keywords "How to Confirm a Shipment."
ORDER DETAILS (shipment not confirmed as of: 11/19/2024)
--------------------------
Needless to say, I have shipped for three days, confirming each time no orders are pending for each period, and that order never showed up. You put the orders list in ascending order, 100 orders to a page, and check delivery dates each time. Several times over while you are printing, this order didn't exist, at least visually.
Is this an isolated incident, or more sellers are having this problem?
Amazon wants me to ship an order which never appeared in the orders list?
Just received an email from Amazon stating i had to confirm an order that never appeared in the orders list for some reason and now it is late.
Buyer places an order on Thursday, Nov 14, I ship every day except weekends, so i ship Friday 15, Monday 18, Tuesday 19, and today Wednesday November 19 they sent this message:
----------------------------
This notification is a reminder to confirm the shipment of the order below. If you have not yet shipped this order, please do so now.
You can confirm shipment of orders individually using the Manage Orders tool in your seller account. You can also confirm multiple orders at the same time using a Shipment Confirmation feed.
To learn more about confirming shipments, please search Seller Help using the keywords "How to Confirm a Shipment."
ORDER DETAILS (shipment not confirmed as of: 11/19/2024)
--------------------------
Needless to say, I have shipped for three days, confirming each time no orders are pending for each period, and that order never showed up. You put the orders list in ascending order, 100 orders to a page, and check delivery dates each time. Several times over while you are printing, this order didn't exist, at least visually.
Is this an isolated incident, or more sellers are having this problem?
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
10 replies
10 replies
Seller_LImVvUWeyiCfQ
You have the order number? Have you searched on that number?
Seller_z3XfkorVSmnEY
Did the email have an order number? If so, search by that -- and make sure you're looking at the past 30 days. It should come up. if it doesn't create a case with Amazon and ask about it -- because it may be suspicious activity.
Seller_XJk5RkDQR39p0
Yes, there was an order number and we shipped it of course.
But there is no explanation for why this order was not on the orders page. if the order was placed on the 14 and I was instructed to ship it on the 19, then it was a pending order, and, the only order which was 4 days old disappeared on the 18 and didn't appear as a regular order. it just became invisible, that is a problem.
Seller_SJRMV3s4mNrFA
Are you sure the email is from actual Amazon?
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
Seller_9Hr9qbRYDMSts
I can't say that this is what has happened in your case, but I had this happen once before. For the life of me I couldn't find the orders that I was getting emails about. Turned out somehow my filter got changed, so the order screen was filtering them out. I was a bit new to the site back then and that had never occurred to me. It's worth checking the filters just to be safe.
Seller_LImVvUWeyiCfQ
You have the order number? Have you searched on that number?
Seller_LImVvUWeyiCfQ
You have the order number? Have you searched on that number?
Seller_z3XfkorVSmnEY
Did the email have an order number? If so, search by that -- and make sure you're looking at the past 30 days. It should come up. if it doesn't create a case with Amazon and ask about it -- because it may be suspicious activity.
Seller_z3XfkorVSmnEY
Did the email have an order number? If so, search by that -- and make sure you're looking at the past 30 days. It should come up. if it doesn't create a case with Amazon and ask about it -- because it may be suspicious activity.
Seller_XJk5RkDQR39p0
Yes, there was an order number and we shipped it of course.
But there is no explanation for why this order was not on the orders page. if the order was placed on the 14 and I was instructed to ship it on the 19, then it was a pending order, and, the only order which was 4 days old disappeared on the 18 and didn't appear as a regular order. it just became invisible, that is a problem.
Seller_XJk5RkDQR39p0
Yes, there was an order number and we shipped it of course.
But there is no explanation for why this order was not on the orders page. if the order was placed on the 14 and I was instructed to ship it on the 19, then it was a pending order, and, the only order which was 4 days old disappeared on the 18 and didn't appear as a regular order. it just became invisible, that is a problem.
Seller_SJRMV3s4mNrFA
Are you sure the email is from actual Amazon?
Seller_SJRMV3s4mNrFA
Are you sure the email is from actual Amazon?
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
Seller_TDbWayCWaB52Y
Customers sometimes keep an item in their cart for several days. When they pay for it, the Amazon system does not always refresh the purchase date from the cart date. Instant late order. Just part of doing business on Amazon.
Seller_9Hr9qbRYDMSts
I can't say that this is what has happened in your case, but I had this happen once before. For the life of me I couldn't find the orders that I was getting emails about. Turned out somehow my filter got changed, so the order screen was filtering them out. I was a bit new to the site back then and that had never occurred to me. It's worth checking the filters just to be safe.
Seller_9Hr9qbRYDMSts
I can't say that this is what has happened in your case, but I had this happen once before. For the life of me I couldn't find the orders that I was getting emails about. Turned out somehow my filter got changed, so the order screen was filtering them out. I was a bit new to the site back then and that had never occurred to me. It's worth checking the filters just to be safe.
