My Listing Was Removed Due to a False Report – 2 Months, No Resolution Despite Proof and DMCA
Hello Amazon Team and Fellow Sellers,
I’m reaching out here in frustration and hope, as I’ve exhausted every other option.
One of my genuine listings was taken down by Amazon due to what I believe was a false/fake infringement report. For several months, there was no action option visible on the listing, so I couldn’t even appeal.
Recently, the "Submit DMCA" option appeared, and I immediately submitted my DMCA response along with all proof that the content and product belong to me. However, Amazon rejected the DMCA. I have valid documentation and evidence to prove ownership of the listing and the product, yet no action is being taken.
Whenever I try to resolve this, I’m sent in circles:
- Seller Support tells me to contact Account Health.
- Account Health says to raise a case with Seller Support.
- I’ve raised multiple cases, made several calls, but nothing has helped.
It’s been over two months now. As a genuine seller trying to do honest business on Amazon, it’s incredibly disheartening to see such a big platform failing to support its sellers in cases like this.
I request Amazon to please look into this matter seriously. At the very least, give me a clear resolution path instead of pushing me around.
If anyone in the community has faced a similar issue and found a solution, please help.
Thank you,
Naz
My Listing Was Removed Due to a False Report – 2 Months, No Resolution Despite Proof and DMCA
Hello Amazon Team and Fellow Sellers,
I’m reaching out here in frustration and hope, as I’ve exhausted every other option.
One of my genuine listings was taken down by Amazon due to what I believe was a false/fake infringement report. For several months, there was no action option visible on the listing, so I couldn’t even appeal.
Recently, the "Submit DMCA" option appeared, and I immediately submitted my DMCA response along with all proof that the content and product belong to me. However, Amazon rejected the DMCA. I have valid documentation and evidence to prove ownership of the listing and the product, yet no action is being taken.
Whenever I try to resolve this, I’m sent in circles:
- Seller Support tells me to contact Account Health.
- Account Health says to raise a case with Seller Support.
- I’ve raised multiple cases, made several calls, but nothing has helped.
It’s been over two months now. As a genuine seller trying to do honest business on Amazon, it’s incredibly disheartening to see such a big platform failing to support its sellers in cases like this.
I request Amazon to please look into this matter seriously. At the very least, give me a clear resolution path instead of pushing me around.
If anyone in the community has faced a similar issue and found a solution, please help.
Thank you,
Naz
1 reply
Atlas_Amazon
Hello @Seller_qV7w9cEzUK5zr
Thank you for the information provided regarding the recent issues that you have encountered with the copyright infringement. I understand you submitted the DMCA counter-notice but it was rejected, and I do want to provide support as I understand this can be increasingly frustrating to attempt to address.
Generally, this means that there was not enough information to show that infringement was not occurring. Do you have any additional documentation or details that you could provide that shows that you are the original owner of the content being utilized? Have you attempted to contact the rights owner of the product to get a retraction?
Without valid documentation or a retraction, I will be unable to guarantee any kind of resolution for this type of issue. However, I will continue to monitor the thread for any additional details or updates that you might be able to share.
Best,
Atlas
