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Skin Lightening recent compliance review for my product
regarding the recent compliance review for my product, On 01/21/2025, I received an email stating that my appeal was rejected, with my product being misclassified as a "Skin Lightening Cosmetic." Additionally, I was asked to provide further testing through an Amazon-approved third-party lab.
However, I have already completed all necessary testing through a certified laboratory and previously submitted the required compliance documents, including:
ISO Certification
cGMP Compliance Documentation
Product Images with Full Ingredient List
Skin Lightening Test Report (confirming no mercury or bleaching agents)
Material Safety Data Sheet (MSDS)
Compliance Approval from Amazon (Case ID: 14776114481, approved on 03/12/2024)
These documents confirm that my product is fully compliant with Amazon’s policies and all applicable regulations. Given this, I find it unreasonable to be required to undergo additional testing and incur further costs when I have already provided sufficient proof of compliance.
I kindly request the following:
A full review of the compliance documentation I previously submitted.
A clear explanation of why my prior approval (Case ID: 14776114481) is now being disregarded.
This issue has already caused significant disruptions to my business, and I urge Amazon to resolve it promptly. I appreciate your attention to this matter and look forward to your response.
Best regards,
0 replies
Glenn_Amazon
Hello there @Seller_aqKLWhDvxf84H,
I suspect this issue has returned as skin-lightening products are subject to testing on an annual basis. Can you please provide your most recent Case ID on this issue so I can review? It doesn't appear that your product was made exempt, but that it passed compliance. This would still mean it is subject to annual compliance testing.
Thank you for your understanding.
-Glenn
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