Countries
Read only
Hundreds of "restricted product" violations for backend keywords that Amazon added and I don't have access tol
I sell novelty printed items. One of these items is an aluminum license plate with the flags of countries printed on them.
Last summer I received a few "restricted product" violations claiming that the item was a 'cover' or 'spray' meant to hide a license plate.
I appealed and was, as usual, instantly denied without even attempting to understand my appeal.
I reached out to SS and actual came across the most helpful person there in over a decade. She really did her research to help me and found that the word 'cover' was in my backend (amazon only) keywords.
She advised me exactly what to write in my appeal and it was accepted. Since then I have received a number of additional 'restricted product' violations on other plates I have listed.
I appeal with the same text that worked previously and about half of them were just instantly denied the other half accepted. This goes to show that Amazon SS AI is a 100% crapshoot and inconsistant.
Please, can someone from Amazon address this concern for me. I received 34 restricted product violations today falsely claiming my products are something they are not. All because Amazon added inaccurate backend keywords.
Thank you
3 replies
Atlas_Amazon
Hello @Seller_iXGnib91QgBiO
Thank you for the information provided regarding the recent issues you have experienced with your products and the concerns over them being restricted for the platform. I know it can be frustrating trying to address this kind of situation when you are not getting specific details on the rejections, so I do want to better understand to provide you guidance.
I understand you were able to successfully appeal half of the violations with the messaging regarding the keywords, would you be able to share more information on the specific ASINs that the attempts were unsuccessful on? Have you attempted to re-work the appeals you are submitting based off the specific ASINs or are you providing the same verbiage in each attempt? I do want to further review these to better understand what may be preventing you from moving forward.
If you have any other details or information that you can share, please also provide that to this thread for continued support.
Best,
Atlas
Similar Discussions
