Dear Amazon Team,

I'm writing to request reconsideration of my account reactivation after deactivation due to verification issues. I've submitted multiple appeals and documents, but my account remains inactive.

Account History:

- Created on March 25, 2024, with verification by an Amazon team member ($39.99 deduction)

- Deactivated due to Section 3 (additional documentation required)

- Reactivated on April 5, 2024, after submitting identity documents

- Deactivated again due to failed video verification on October 6, 2024

Video Verification Issues:

During the video call, I struggled to answer questions due to:

1. Multiple email addresses (personal and business)

2. Expired payment card (March 2024)

3. Business documents (LLC) in processing at the time

Submitted Documents:

1. POA

2. Account Info

3. National ID

4. Passport

5. Bank statement

6. LLC documents

Open Case: 16565305751

Amazon team requested:

1. National ID

2. Bank statement

3. Business registration

I've submitted these documents, but my account remains inactive.

Request:

I kindly request another video call verification opportunity to clarify the issues and demonstrate compliance with Amazon's policies.

Thank you for reviewing my case and considering my request.

Best Regards,

Muhammad Yasin

@Seller_nt9X7GoCkqXGB@Seller_SBIjJooGeXSQ6@Seller_pAPBCLhysbW5T@Seller_C8a72Z8e9YfKN

Hi Amazon tram ,

I created my Amazon account and was verified by an Amazon team member through a video verification call on 1the 13th of June, 2024. Then , I was waiting for my business documents as the account was created on an individual information basis. Then, I received an email on 17th Sep that my account had been deactivated in accordance with section 3, and I had to appear again in a video call with all my documents. I filled in the required information and booked for a video verification. The date provided by my Amazon team were 23 Sep, 26 Sep, and 2nd Oct 2024. I did not receive any email on the 23rd Sep then I called Amazon's team and requested to send the link for my verification. They honor me and send me an instant joining link to verify my identity. Meanwhile, I had to go for a business meeting in Belgium during my traveling, I just clicked for a video verification call, fearing not to expire the video link, due to travel stress and an unstable environment, I was not able to properly answer the questions asked by the video verification representative. After completion of the call, I received the email that "we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated." I again sent an appeal to book a video verification call so that I can prove myself an original representative of the account's owner, and I am willing to submit any documents by a team that proves my identity.

I have already purchased the inventory for my account, so my investment will be lost d.e to this decision

I requested to Amazon's team that either please allow me to appear in video verification call again or Just reply me on my appeals sent to you so that I could be able to get solution for activation of my account

@amazonverification team

@Seller_C8a72Z8e9YfKN

@Seller_pAPBCLhysbW5T

My account has been deactivated after video call verification due to failed video call verification because of my network issue and other documents verification. Now can anyone help me to get verify on Amazon and I am ready to join video call verification to verify myself and my business because after deactivation Amazon is not responding to my appeals and documents that's why there is no need to waste time on submitting appeals. If there is anyway for verification than please tell me.

thanks