Frustration with Ungating Process: Re-Gating and Unanswered Support Promises
I've been attempting to gain approval to sell products for a specific brand over the past 20 days. Despite submitting all required documentation and adhering to Amazon's guidelines, my applications have been repeatedly denied without clear justification. Furthermore, this whole ungating process lacks transparency, and it's been exceedingly difficult to communicate directly with someone who can provide definitive answers or decisions regarding applications.
The denial messages often state:
"We evaluated the information you provided, but it did not pass our review."
This generic response lacks specificity, making it challenging to identify and rectify any potential issues.
Additionally, I've encountered the following challenges:
- Received a response addressed to "Giselle" concerning "PQ Gates," which appears unrelated to my case, indicating potential miscommunication.
- The case IDs provided are not accessible from my seller account, adding to the confusion and hindering my ability to track the progress of my applications.
- Despite contacting Seller Support via phone and chat, the issue remains unresolved. On two occasions, I was promised a supervisor would call me back within 4 hours, but I never received a call.
I want to emphasize that I adhere strictly to Amazon's policies. When we cannot meet the criteria for a brand, we accept the outcome and refrain from selling that brand. However, in this instance, even with a tenfold increase in invoiced orders since our last application, we've met all published criteria, yet continue to face denials without clear explanations. We respectfully insist that our application be approved based on the comprehensive documentation provided.
I would appreciate any guidance or assistance from moderators in resolving this matter.
@Manny_Amazon @Connor_Amazon @Sandy_Amazon
Has anyone else experienced similar challenges with the ungating process or received misdirected communications? Any advice on how to navigate this situation would be greatly appreciated.
Thank you for your time.
Frustration with Ungating Process: Re-Gating and Unanswered Support Promises
I've been attempting to gain approval to sell products for a specific brand over the past 20 days. Despite submitting all required documentation and adhering to Amazon's guidelines, my applications have been repeatedly denied without clear justification. Furthermore, this whole ungating process lacks transparency, and it's been exceedingly difficult to communicate directly with someone who can provide definitive answers or decisions regarding applications.
The denial messages often state:
"We evaluated the information you provided, but it did not pass our review."
This generic response lacks specificity, making it challenging to identify and rectify any potential issues.
Additionally, I've encountered the following challenges:
- Received a response addressed to "Giselle" concerning "PQ Gates," which appears unrelated to my case, indicating potential miscommunication.
- The case IDs provided are not accessible from my seller account, adding to the confusion and hindering my ability to track the progress of my applications.
- Despite contacting Seller Support via phone and chat, the issue remains unresolved. On two occasions, I was promised a supervisor would call me back within 4 hours, but I never received a call.
I want to emphasize that I adhere strictly to Amazon's policies. When we cannot meet the criteria for a brand, we accept the outcome and refrain from selling that brand. However, in this instance, even with a tenfold increase in invoiced orders since our last application, we've met all published criteria, yet continue to face denials without clear explanations. We respectfully insist that our application be approved based on the comprehensive documentation provided.
I would appreciate any guidance or assistance from moderators in resolving this matter.
@Manny_Amazon @Connor_Amazon @Sandy_Amazon
Has anyone else experienced similar challenges with the ungating process or received misdirected communications? Any advice on how to navigate this situation would be greatly appreciated.
Thank you for your time.
2 replies
Seller_4zBzdtgCyS9EI
How about the "unpublished" part? Are they commercial invoices from a brand approved, wholesale ONLY distributor (not any place that sells to the public)
Are they brands they do NOT restrict resale on Amazon?
Glenn_Amazon
Hi there @Seller_2RW5LRFyNPbGd,
I'm sorry you are having difficulties regarding the approval process for this Brand. In general Amazon doesn't share the specific reasons why you are or are not permitted to list this Brand. However, if you provide the related case IDs (regardless if you can access them or not, I will investigate and see what options I can provide. Thank you for your understanding.
-Glenn
