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    Seller_N4klEea6ESz6G

    Two-Step Verification Account Recovery

    Hi Everybody,

    I hope everybody doing great. We are facing some important issue regarding the log in our account. I have lost my old phonem and authenticator app. I am not able to log in my seller central. Although I submitted government issued ID ( Passport) to system, Amazon did not respond my e-mail. It exceeds 2 business day. I have products waiting to be shipped and I am very worry about this situation. Can you please help me what should I do?

    Hi Steve , @Steve_Amazon I think you can help me to solve ?

    Thanks

    My case ID is 15192867481

    92 views
    12 replies
    Account Setup
    Tags:Seller Central
    00
    Reply
    user profile
    Seller_N4klEea6ESz6G

    Two-Step Verification Account Recovery

    Hi Everybody,

    I hope everybody doing great. We are facing some important issue regarding the log in our account. I have lost my old phonem and authenticator app. I am not able to log in my seller central. Although I submitted government issued ID ( Passport) to system, Amazon did not respond my e-mail. It exceeds 2 business day. I have products waiting to be shipped and I am very worry about this situation. Can you please help me what should I do?

    Hi Steve , @Steve_Amazon I think you can help me to solve ?

    Thanks

    My case ID is 15192867481

    Account Setup
    Tags:Seller Central
    00
    92 views
    12 replies
    Reply
    12 replies
    user profile
    Seller_rI7BZIczK8iAC
    In reply to: Seller_N4klEea6ESz6G's post

    Didn't you activate a cloud backup of the app in your old phone? If yes, you can download the app on your new phone and log in with the email you used for this app.

    If you didn't do a backup you should contact the provider of the app. I don't think Amazon can help you here. Ask the provider if you can install a new app on your new phone. Then you have to do probably a "Two-Step Verification Account Recovery" in seller central to link you new phone. But THAT is ONLY possible if you are the Primary User and the owner of the primary user email. Logic, no?

    10
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your post. My apologies on the frustration that this has caused with the authenticator app. I will go ahead and review case ID 15192867481 and respond back shortly.

    Thank you for your continued patience.

    Cheers,

    Micah

    10
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your patience while I review case ID 15192867481. The following has been provided:

    "To gain access to your account, sign in to Seller Central, and click "Didn't receive the code?" on the bottom of the page where you enter your authentication code.

    Select your backup method to receive codes.

    If you do not have access to your backup device, you will need to go through the account recovery process.

    Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=202073840&referral=A10BFAMFBJ602E_A1UUXIAUKWEHYM

    This will require you to submit a copy of your government-issued identification to confirm your identity.

    This usually happens within 12 hours, but it could take 1-2 days.

    Once your account is recovered, you will be required to enable Two-Step Verification again.

    You can enter a new primary and backup method for receiving your authentication codes, which you can change at any time on the Advanced Security Settings page.

    When you re-enable Two-Step Verification, you may notice that your previously designated phone numbers are populated in the fields.

    If the numbers are no longer valid, visit Two-Step Verification (2SV) Setting - https://www.amazon.com/a/settings/approval and delete the outdated information. "

    Have you tried the steps provided?

    Looking forward to your response.

    Cheers,

    Micah

    20
    Follow this discussion to be notified of new activity
    user profile
    Seller_N4klEea6ESz6G

    Two-Step Verification Account Recovery

    Hi Everybody,

    I hope everybody doing great. We are facing some important issue regarding the log in our account. I have lost my old phonem and authenticator app. I am not able to log in my seller central. Although I submitted government issued ID ( Passport) to system, Amazon did not respond my e-mail. It exceeds 2 business day. I have products waiting to be shipped and I am very worry about this situation. Can you please help me what should I do?

    Hi Steve , @Steve_Amazon I think you can help me to solve ?

    Thanks

    My case ID is 15192867481

    92 views
    12 replies
    Account Setup
    Tags:Seller Central
    00
    Reply
    user profile
    Seller_N4klEea6ESz6G

    Two-Step Verification Account Recovery

    Hi Everybody,

    I hope everybody doing great. We are facing some important issue regarding the log in our account. I have lost my old phonem and authenticator app. I am not able to log in my seller central. Although I submitted government issued ID ( Passport) to system, Amazon did not respond my e-mail. It exceeds 2 business day. I have products waiting to be shipped and I am very worry about this situation. Can you please help me what should I do?

    Hi Steve , @Steve_Amazon I think you can help me to solve ?

    Thanks

    My case ID is 15192867481

    Account Setup
    Tags:Seller Central
    00
    92 views
    12 replies
    Reply
    user profile

    Two-Step Verification Account Recovery

    by Seller_N4klEea6ESz6G

    Hi Everybody,

    I hope everybody doing great. We are facing some important issue regarding the log in our account. I have lost my old phonem and authenticator app. I am not able to log in my seller central. Although I submitted government issued ID ( Passport) to system, Amazon did not respond my e-mail. It exceeds 2 business day. I have products waiting to be shipped and I am very worry about this situation. Can you please help me what should I do?

    Hi Steve , @Steve_Amazon I think you can help me to solve ?

    Thanks

    My case ID is 15192867481

    Account Setup
    Tags:Seller Central
    00
    92 views
    12 replies
    Reply
    12 replies
    12 replies
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    user profile
    Seller_rI7BZIczK8iAC
    In reply to: Seller_N4klEea6ESz6G's post

    Didn't you activate a cloud backup of the app in your old phone? If yes, you can download the app on your new phone and log in with the email you used for this app.

    If you didn't do a backup you should contact the provider of the app. I don't think Amazon can help you here. Ask the provider if you can install a new app on your new phone. Then you have to do probably a "Two-Step Verification Account Recovery" in seller central to link you new phone. But THAT is ONLY possible if you are the Primary User and the owner of the primary user email. Logic, no?

    10
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your post. My apologies on the frustration that this has caused with the authenticator app. I will go ahead and review case ID 15192867481 and respond back shortly.

    Thank you for your continued patience.

    Cheers,

    Micah

    10
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your patience while I review case ID 15192867481. The following has been provided:

    "To gain access to your account, sign in to Seller Central, and click "Didn't receive the code?" on the bottom of the page where you enter your authentication code.

    Select your backup method to receive codes.

    If you do not have access to your backup device, you will need to go through the account recovery process.

    Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=202073840&referral=A10BFAMFBJ602E_A1UUXIAUKWEHYM

    This will require you to submit a copy of your government-issued identification to confirm your identity.

    This usually happens within 12 hours, but it could take 1-2 days.

    Once your account is recovered, you will be required to enable Two-Step Verification again.

    You can enter a new primary and backup method for receiving your authentication codes, which you can change at any time on the Advanced Security Settings page.

    When you re-enable Two-Step Verification, you may notice that your previously designated phone numbers are populated in the fields.

    If the numbers are no longer valid, visit Two-Step Verification (2SV) Setting - https://www.amazon.com/a/settings/approval and delete the outdated information. "

    Have you tried the steps provided?

    Looking forward to your response.

    Cheers,

    Micah

    20
    Follow this discussion to be notified of new activity
    user profile
    Seller_rI7BZIczK8iAC
    In reply to: Seller_N4klEea6ESz6G's post

    Didn't you activate a cloud backup of the app in your old phone? If yes, you can download the app on your new phone and log in with the email you used for this app.

    If you didn't do a backup you should contact the provider of the app. I don't think Amazon can help you here. Ask the provider if you can install a new app on your new phone. Then you have to do probably a "Two-Step Verification Account Recovery" in seller central to link you new phone. But THAT is ONLY possible if you are the Primary User and the owner of the primary user email. Logic, no?

    10
    user profile
    Seller_rI7BZIczK8iAC
    In reply to: Seller_N4klEea6ESz6G's post

    Didn't you activate a cloud backup of the app in your old phone? If yes, you can download the app on your new phone and log in with the email you used for this app.

    If you didn't do a backup you should contact the provider of the app. I don't think Amazon can help you here. Ask the provider if you can install a new app on your new phone. Then you have to do probably a "Two-Step Verification Account Recovery" in seller central to link you new phone. But THAT is ONLY possible if you are the Primary User and the owner of the primary user email. Logic, no?

    10
    Reply
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your post. My apologies on the frustration that this has caused with the authenticator app. I will go ahead and review case ID 15192867481 and respond back shortly.

    Thank you for your continued patience.

    Cheers,

    Micah

    10
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your post. My apologies on the frustration that this has caused with the authenticator app. I will go ahead and review case ID 15192867481 and respond back shortly.

    Thank you for your continued patience.

    Cheers,

    Micah

    10
    Reply
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your patience while I review case ID 15192867481. The following has been provided:

    "To gain access to your account, sign in to Seller Central, and click "Didn't receive the code?" on the bottom of the page where you enter your authentication code.

    Select your backup method to receive codes.

    If you do not have access to your backup device, you will need to go through the account recovery process.

    Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=202073840&referral=A10BFAMFBJ602E_A1UUXIAUKWEHYM

    This will require you to submit a copy of your government-issued identification to confirm your identity.

    This usually happens within 12 hours, but it could take 1-2 days.

    Once your account is recovered, you will be required to enable Two-Step Verification again.

    You can enter a new primary and backup method for receiving your authentication codes, which you can change at any time on the Advanced Security Settings page.

    When you re-enable Two-Step Verification, you may notice that your previously designated phone numbers are populated in the fields.

    If the numbers are no longer valid, visit Two-Step Verification (2SV) Setting - https://www.amazon.com/a/settings/approval and delete the outdated information. "

    Have you tried the steps provided?

    Looking forward to your response.

    Cheers,

    Micah

    20
    user profile
    Micah_Amazon
    In reply to: Seller_N4klEea6ESz6G's post

    Hello @Seller_N4klEea6ESz6G,

    Thank you for your patience while I review case ID 15192867481. The following has been provided:

    "To gain access to your account, sign in to Seller Central, and click "Didn't receive the code?" on the bottom of the page where you enter your authentication code.

    Select your backup method to receive codes.

    If you do not have access to your backup device, you will need to go through the account recovery process.

    Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=202073840&referral=A10BFAMFBJ602E_A1UUXIAUKWEHYM

    This will require you to submit a copy of your government-issued identification to confirm your identity.

    This usually happens within 12 hours, but it could take 1-2 days.

    Once your account is recovered, you will be required to enable Two-Step Verification again.

    You can enter a new primary and backup method for receiving your authentication codes, which you can change at any time on the Advanced Security Settings page.

    When you re-enable Two-Step Verification, you may notice that your previously designated phone numbers are populated in the fields.

    If the numbers are no longer valid, visit Two-Step Verification (2SV) Setting - https://www.amazon.com/a/settings/approval and delete the outdated information. "

    Have you tried the steps provided?

    Looking forward to your response.

    Cheers,

    Micah

    20
    Reply
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