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Product Compliance Document Processing
Hello -
I have received an email stating 'listing at risk of deactivation' for my nutriceutical product due to 'missing mandatory compliance documentation'. However - we have already had the testing and have the appropriate certifications/documents. Even though the documents had already previously been submitted when we listed the product originally, once I received the email months ago, I went ahead and resubmitted the required documentation to Amazon under the 'manage your compliance' section.
Currently it looks like there are two 'requests' in the manage your compliance section - one is under 'incomplete requests', and one is under 'complete requests' - however, for some reason the documents that I submitted are under the 'complete requests', and that request is listed as 'under review'. The other one under 'incomplete request' is submitted, though the documents are not in this one.
This has been this way for a couple months now, and I'd love to take care of this since I prefer not having any risk of deactivation - and since I have all the documentation that is required. Any chance I could get help with this? Thank you so much!
@Atlas_Amazon @Yokie_Amazon @Stevie_Amazon
2 replies
Manny_Amazon
Hello @Seller_z74gxPvgzs5qy,
I believe you created a duplicate discussion after you posted the first thread HERE regarding the same topic.
Please only create one thread per question as it can create confusion and duplicate work for the Support Staff. Additionally, creating multiple threads on the same topic could be seen as spam on the forums and go against forums guidelines.
I will be closing out this thread in order to avoid duplicative work. Any additional updates will be provided on the original post HERE.
Regards,
- Manny
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