Hi, My Amazon account deactivated in Nov 2022, and requested for Utility Bill, At that time I didn’t had any Utility Bill and was also not aware of Amazon Policy. However, It was new account and never had any Policy Violation, any listings etc. But Now I have moved to Australia and Providing Amazon team my Utility Bills (Provided from Several providers like AGL, Optus etc) But every timeI am getting response of that we don’t have enough information to remove the violation. I have tried several times. Tried with PoA as well but didn’t worked. It is really disappointing rejection of documents without any reason, even following amazon documents submission standards and 100% matching the Amazon Seller account details. I really need help regarding this.

Store Name: Farhan Ullah

I was informed a month ago that my account has been temporarily closed and I need to provide additional information.

At first, I thought it was just a simple request for additional information. I have submitted the water and electricity invoices for the past two months. They said they were unable to verify my documents and that my invoice did not contain the required information. So I went to reissue my electricity bill, but they still said they couldn't verify my documents.

My nightmare has begun.

I have submitted approximately 20 documents in total. More than twenty bills and invoices have been issued. Including electricity, water, and network. Each file contains my company name, address, service provider name, and address. I even checked the authenticity of the invoice for them and provided proof of invoice verification. But still unable to pass their review. I don't know if Amazon knows that there is not only one format for bills in the world. I have traveled more than ten times and the bills and invoices issued by government agencies are all invalid.

I even submitted my credit card bill and my office rental contract. It's ridiculous, my over twenty bills and invoices cannot verify my identity. They also want me to submit new materials, please, I have already provided everything I can. What else do I need to do?

I made more than ten phone calls to the account support team, and every time I followed their suggestions to make modifications and submit them, but the results were unable to pass the review. Is my effort seen by Amazon as ridiculous and futile.

I don't think they need any additional information, they just want to close your account.

URGENT: Account Reactivation Request

Amazon deactivated my account, requesting a 90-day utility bill.

I provided authentic utility bills with matching name and address THREE TIMES, meeting the 90-day requirement.

Each submission was rejected, despite fulfilling the criteria.

I urge the Amazon Team and Seller Support to:

REVIEW MY ACCOUNT

VERIFY THE PROVIDED DOCUMENTS

REACTIVATE MY ACCOUNT IMMEDIATELY

I have complied with the requirements, and further delay harms my business.

Prompt attention and resolution are appreciated.