Product Authenticity complaint on my own branded product.
Hello,
I am a fairly new seller on Amazon and made a listing to sell a product of my own. This product was branded by me and although unregistered, I got the approval from Amazon to sell it. This is the ASIN in question: B0DTHT6942. It is a remote control that is used for the Anki App.
There were clear resources from Amazon saying that I could brand my own products and sell them on Amazon without needing a trademark. There are no brands selling this product on Amazon neither a brand with the same name selling products in this category so I thought I was fine.
Two weeks into listing my product I get a "Product Authenticity Complaint" from a customer. This complaint makes absolutely no sense since I am the owner of the brand and the product and I suspect that the complaint was made by a competitor. So I tried to send all the documentation to prove that, but the appeals kept getting rejected without an explanation. I think I have sent 6 appeals till now. Whenever I call the account health specialist they ask me to provide something extra which I do and it still keeps getting rejected. These are the documents I have supplied so far:
• I have provided the official GS1 UAE GTIN certificate for the product, which confirms that the GTIN associated with the product is registered under Haroon LLC (my company).
• I have attached the invoice from the manufacturing company that helps us manufacture this product with the exact specifications.
• Payment proof receipts from my bank to the manufacturer on the exact dates of the Invoice.
• A contract between me and the manufacturer to manufacture this product exclusively for my company ‘Haroon LLC’ under the branding.
- An explanation letter explaining the case and all the documents provided
I also have a website for my brand that the customer should go to every time they purchase the remote as the website has the guide to the remote. I can provide evidence that I own the website as well.
I have done absolutely nothing wrong or illegal in any sense however, my complete inventory is being threatened to be destroyed at my expense. I have spent a good amount of money on this product and I cannot afford this loss.
I kindly request this violation be removed from the product. I understand that having a trademark would have been the wiser thing to do but many sources said it wasn't necessary.
Any guidance will help.
Product Authenticity complaint on my own branded product.
Hello,
I am a fairly new seller on Amazon and made a listing to sell a product of my own. This product was branded by me and although unregistered, I got the approval from Amazon to sell it. This is the ASIN in question: B0DTHT6942. It is a remote control that is used for the Anki App.
There were clear resources from Amazon saying that I could brand my own products and sell them on Amazon without needing a trademark. There are no brands selling this product on Amazon neither a brand with the same name selling products in this category so I thought I was fine.
Two weeks into listing my product I get a "Product Authenticity Complaint" from a customer. This complaint makes absolutely no sense since I am the owner of the brand and the product and I suspect that the complaint was made by a competitor. So I tried to send all the documentation to prove that, but the appeals kept getting rejected without an explanation. I think I have sent 6 appeals till now. Whenever I call the account health specialist they ask me to provide something extra which I do and it still keeps getting rejected. These are the documents I have supplied so far:
• I have provided the official GS1 UAE GTIN certificate for the product, which confirms that the GTIN associated with the product is registered under Haroon LLC (my company).
• I have attached the invoice from the manufacturing company that helps us manufacture this product with the exact specifications.
• Payment proof receipts from my bank to the manufacturer on the exact dates of the Invoice.
• A contract between me and the manufacturer to manufacture this product exclusively for my company ‘Haroon LLC’ under the branding.
- An explanation letter explaining the case and all the documents provided
I also have a website for my brand that the customer should go to every time they purchase the remote as the website has the guide to the remote. I can provide evidence that I own the website as well.
I have done absolutely nothing wrong or illegal in any sense however, my complete inventory is being threatened to be destroyed at my expense. I have spent a good amount of money on this product and I cannot afford this loss.
I kindly request this violation be removed from the product. I understand that having a trademark would have been the wiser thing to do but many sources said it wasn't necessary.
Any guidance will help.
6 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_eozyMwlv5VRUW,
Here is all the information I found in Amazon's help pages that might help you with this case:
1.) For unregistered brands, the key requirements can be found in the "Brand Name Approval" section at Brand Name Policy. You'll need:
- Your brand name exactly as it appears on the product
- Your product identifier information (which you already have via GS1 UAE GTIN)
- Images showing your brand name permanently affixed to the product/packaging
2.) The Letter of Authorization help page mentions under "Component Checks" that when you don't have a trademark registration, you need to include "a declaration of Intellectual Property ownership for the brand" with your company stamp or authorized signature.
3.) The documentation requirements page at Invoice Requirements notes that they typically don't accept "self-issued invoices or invoices where the supplier appears to be the same business entity as the buyer." This might explain why some of your current documentation hasn't been accepted.
For your next appeal, I'd suggest leading with a formal declaration of IP ownership, supported by your GS1 documentation and clear photos of your permanent branding. This combination should help demonstrate that this is your own branded product.
Looking ahead, you might want to consider Brand Registry for additional protection once you're able to secure a trademark. You can learn more about those benefits at Brand Registry help page.
Hope this helps provide a clearer path forward!
Best regards, Michael
Josh_Amazon
Hello @Seller_eozyMwlv5VRUW,
This is Josh from Amazon, thank you for contacting our Forums!
I've reviewed the ASIN B0DTHT6942 and can see that it is currently active with no Product Authenticity violations present.
If you experience any further issues with this listing, please don't hesitate to reach out again.
Kind regards,
-Josh
