Hello everyone, I’m reaching out to share my unfair account deactivation case and seek advice from fellow sellers, also hoping Amazon performance team can review this thread.

Basic Info

Store Name: Yankee Garage Co.

ASIN Under Review: B0FGDHQ8S7

Brand Mentioned in Violation: Homonth

Fulfillment Model: 100% Merchant Fulfilled Dropship via overseas warehouse, ZERO FBA inventory at all times. I never sent any stock to Amazon’s warehouses.

Full Background of the Violation

I only sell generic neutral white-label goods. All original Homonth logos, printed trademarks and brand marks on products and outer packages are completely removed before shipping. When creating the listing, I set the brand field as Generic. There is zero Homonth text, logo or trademark displayed on all listing photos, titles, bullet points and descriptions. This ASIN successfully passed Amazon’s initial listing review and went live normally for a long time, which proves there was no branded content on the page.

My sourcing method is Retail Purchase: I place separate small retail orders online with my supplier Guangdong Xizhiyue Technology Co., Ltd., one-piece dropship to overseas customers. I submitted full supplier information (company name, physical address, contact phone) plus masked retail purchase receipts with marked ASIN in my first appeal PDF.

Two Unreasonable Rejection Reasons From Amazon’s Latest Email

1.Mandatory request for Homonth brand authorization letter / trademark license agreement

Amazon policy only requires LOA if sellers resell finished intact branded goods with third-party trademarks. My goods are fully stripped of all Homonth branding and sold as unbranded generic items. I never used Homonth’s intellectual property in any form, so there is no policy basis to force me to provide a brand authorization letter from Homonth’s rights owner. This requirement is an overreach of audit standards.

2.Claim that my supplier information cannot be verified

I fully submitted all supplier basic information and multiple retail purchase invoices/receipts. The notice only states the supplier cannot be verified but does not provide any specific reason or evidence to support this judgment. I only do scattered one-off online retail orders without long-term bulk wholesale contracts, so formal supply agreements and continuous batch bank financial statements are not available under my business model. There is no transparent standard for supplier verification shared by the audit team.

Critical Mistake Made by Audit Team – Misapplied FBA Inventory Penalty Rules

The deactivation notice repeatedly lists penalties including detaining inventory, charging storage fees and disposing goods after 90 days per Section F-7.2 of Amazon’s Business Solutions Agreement. However, my store runs pure self-fulfillment dropship with zero FBA inventory. None of these inventory clauses apply to my account, yet Amazon still suspended my selling privileges and fully froze all account funds based on irrelevant FBA inventory rules. This seriously infringes my legitimate operating rights as a compliant seller.

What I Have Submitted in Appeal Evidence

1.Multi-angle real product photos proving all goods & packages have no Homonth logos, marked “NEUTRAL UNBRANDED”

2.Formal written statement explaining my generic white-label operation mode

3.Explanation page for missing listing screenshots (the ASIN was deactivated by Amazon so I cannot access backend edit page)

4.Multiple retail purchase receipts (prices hidden, ASIN circled, with product descriptions & quantities)

5.Complete supplier full name, address and contact phone number

My Current Trouble

My account stays fully deactivated, all funds are withheld and cannot be withdrawn. Within 90 days if I fail to supply the unrequired Homonth brand LOA, Amazon may permanently block my account and forfeit all funds. I cannot obtain Homonth’s brand authorization because I do not sell branded Homonth products at all. This creates an impossible catch-22 for compliant white-label sellers.

Questions for Fellow Sellers & Amazon Performance Team

1.Is it official policy that generic unbranded goods with all original manufacturer trademarks removed still require the factory’s brand LOA?

2.Can Amazon explain the specific verification criteria that led to my supplier being marked “unverifiable”, after I provided full supplier info and matching purchase receipts?

3.Why are FBA inventory detention and disposal rules applied to a pure MFN dropship store with zero Amazon warehouse stock?

4.How can I properly appeal this misjudgment without possessing brand authorization for goods I fully de-branded?

I attach my appeal evidence PDF summary for reference. Hope to get helpful suggestions and hope Amazon can re-examine this case fairly.

Best regards,

Yankee Garage Co.