hello, new seller and I don't know what's the best way to deal with this. Customer claims didn't receive package. But USPS tracking says it was delivered 10 days ago. I bought Amazon shipping label. Customer is saying their address cannot receive USPS shipping, but they have a parcel box for USPS. They say they have this issues with USPS frequently but not with other carrier and she is sure I will receive the item returned back. It doesn't make sense to me, I don't think I will receive the item back. What now?

Hi, I received a replacement request a month ago which I fulfilled. The original item was never returned, what do I do from here? So now they have received 2 of our inventory but we have only been paid for one. The return request shows a usps tracking # but usps tracking just shows "pre shipment awaiting item"

Icing on the cake they left a negative review stating we sent them the wrong item and had not been willing to help, we had not even had any correspondence from this buyer before so I was very confused by that.

I got a message this morning from a buyer, saying that the package said it was delivered but on USPS it is saying Alert: Addressee Unknown & Your item was returned to the sender on June 6, 2024 at "-------" because the addressee was not known at the delivery address noted on the package.

I never seen this error/message before and am pretty confused on what to do from here because the customer needs the item.