1. 2022-1-5 我们收到以下账户被停的绩效邮件：
Dear Seller,

Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We believe that your account may have been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

How do I reactivate my account?

To appeal for your account reactivation, you need to complete virtual identity verification over a video call. If you wish to book an appointment for video interview, please provide the information requested below.

– Name of the party who registered the account.

– Name(s) of the party operating the account.

– Physical address(s) where you operated the selling accounts and dates at that location(s).

– Information about all of the selling accounts that you have opened with Amazon

– Any evidence/proof that shows your account or a related account operated by you was not used to engage in deceptive or illegal activity

After we receive the above mentioned information, we will send you a link to reserve a time slot for virtual identity verification. After your verification interview is complete, we will review the results and respond with the outcome within 3 business days.

How do I send the required information?

Submit this information to seller-reactivation-appeals@amazon.com.

We’re here to help. If you have questions about the information requested above, please contact seller-reactivation-appeals@amazon.com.

What happens if I do not send the requested documents or a sufficient explanation?

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device.

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

– Download iOS App at (https://itunes.apple.com/na/app/amazon-seller/id794141485)

– Download Android App at (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl)

Merchant Credit Team

2. 按照以上邮件内容提交了资料，法人本人于2022-2-21参加了视频验证，视频验证后账户没有被激活。

3. 2022年3月1号按亚马逊邮件指引把美国FBA仓库中的库存移除到海外仓，并由此产生物流移除费，扣除账户余额后还倒欠亚马逊物流移除费USD656.82

4. 提交申诉邮件并沟通所欠物流支付

5. 5月9号亚马逊发邮件过来提供以下链接，要我们重新预约视频验证。

6. 我们预约视频时间的是中国时间晚上8:00。

7. 2022-5-21 亚马逊回复以下邮件说我们预约的时间 无法安排视频验证，要我们重新预约视频验证时间。

8. 我们在2022-5-21， 2022-5-25， 2022-5-27， 2022-6-28都按照以上邮件重新预约各个时间点（均为中国上班时间），但是到现在都没有收到任何回复。

9. 请问现在应该怎么做？